Sunday Aliu

Adhered to company and insurance client's guidelines in claims processes, estimate writing
and claim closures.
• Recommended settlement offers and negotiated payment arrangements.
• Analyzed first reports of loss and underlying file material to determine if claim was suspect.
• Attended anti-fraud training courses, conferences, client SIU training and industry seminars.
• Reduced loss ratios through fair and prompt processing of claims.
• Drafted statement of loss to summarize damages, payments and underlying policy coverage.
• Reviewed data to verify validity of claims and determine case management actions.
• Contacted new and existing customers to outline benefits of products.

• Provided claims services via internal channels (Phone, Fax, email, mail) to members and third party customers
• Reviewed estimates, supplements, photos and supporting documents for accuracy and compliance
• Answered calls from repair facilities, networks, carriers and vehicle owners, handling any questions or concerns
• Determined ACV of customer's vehicles by providing vehicle evaluation using CCC ONE, vehicle title branding, MVR reports
• Prepared Salvage bids and negotiated price for owner retained vehicles
• Investigated, evaluated and negotiated claims in order to reach a fair and equitable settlement
• Using compassionate communication and persuasive negotiation to ensure a positive customer experience
• Communicated with salvage vendors to resolve issues with title defects, tow pickups and other authorized charges
• Communicated with lien/lease holders and other interested parties to determine payoff details as well as Letter of Guarantee
• Communicated with the repair facility to determine storage, tear down and Tow bills
• Clearly documented though process, investigation, evaluation, negotiation and settlement decision
• Collaborated and supported team members to resolve issues and identify appropriate matters for escalation
• Applied basic knowledge of Property & Casualty insurance products, services to include contracts and coverages in all claim handling
• Supported workload surges as needed
• Continuously stayed up-to-date on industry trends, regulatory changes, and advancements in automotive technology to effectively evaluate each claim situation accurately.
• Enhanced customer satisfaction by efficiently managing total loss claims and providing timely resolutions.
• Improved departmental efficiency by streamlining procedures for processing auto total loss claims.
• Trained new adjusters on best practices in relation to handling auto total loss claims, increasing team productivity and efficiency.
• Participated in ongoing professional development opportunities, attending workshops and seminars to stay current on industry best practices and regulatory changes affecting auto total loss claims.

• Provided Claims services via internal channels (Phone, Fax, email, mail) to policyholders and third party customers on behalf of clients
• Adjusted low to moderately complex Auto claims to include some minor injury claims
• Investigated loss details, determined legal liability, evaluated, negotiated and resolved claims within appropriate authority guidelines
• Made and received inbound/outbound calls to policyholders, third parties, repair facilities
• Setup Rental, Inspection Assignment, tow truck assignment for Policy holder and third party
• Clearly documented though process, investigation, evaluation, negotiation and settlement decision
• Collaborated and supported team members to resolve issues and identify appropriate matters for escalation
• Applied basic knowledge of Property & Casualty insurance products, services to include contracts and coverages in all claim handling
• Supported workload surges as needed

• Settled/Negotiated total loss claims fairly
• Reviewed policy documents and facts of loss to verify coverage
• Responsible for preparation of necessary correspondence to settle loss claims insured, claimants and their legal representatives
• Determining if the insured policy covers the claimed loss
• Maintained accurate documentation to retain claims file integrity
• Set up rental reservations for insured and claimants
• Maintained current diaries

• Examine windshield or any auto related parts for defects(prior to installations)
• Operating and maintaining company vehicles
• Maintain daily installation schedules
• Perform in-shop and mobile auto glass replacement/repairs to company specification
• Team environment oriented