Jennifer Ward
Crestline,CA
Summary
Dynamic professional with a strong background in customer service and inventory management at The Wishing Well. Proven ability to enhance guest satisfaction through effective staff training and operational oversight. Skilled in order fulfillment and cash handling, consistently achieving high accuracy and reliability in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Instacart Shopper
Instacart
Lake Arrowhead, CA
11.2021 - 2026
- Executed efficient shopping and delivery processes to ensure timely order fulfillment.
- Adapted quickly to changing customer preferences and product availability.
- Collaborated with team members to optimize route planning for deliveries.
- Maintained high accuracy in picking items, ensuring customer satisfaction with orders.
Assistant Manager
The Wishing Well
Lake Arrowhead, CA
05.2009 - 05.2016
- Led team in daily operations, ensuring adherence to service standards and operational procedures.
- Trained staff on customer service best practices, enhancing guest satisfaction and team performance.
- Managed inventory levels, coordinating with suppliers to maintain stock availability and reduce waste.
- Analyzed customer feedback to identify trends, proposing actionable improvements for service delivery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Pharmacy Cashier
Rite Aid Pharmacy
Blue Jay, Cal
08.2008 - 05.2009
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with prescription inquiries and product recommendations.
- Managed cash register operations, including balancing drawers at shift end.
- Maintained cleanliness and organization of pharmacy work areas and displays.
- Handled customer complaints professionally, ensuring satisfaction and retention.
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
Cashier and Server
Village Ive Cream and Sweet Shoppe
Lake Arrowhead, CA
03.2004 - 07.2007
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable recommendations.
- Trained new cashiers on standard operating procedures and best practices.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Monitored cash drawer for accuracy, adhering to company policies and procedures.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma - General Education
Rim of The World High School
Lake Arrowhead, CASkills
- Customer service
- Inventory management
- Cash handling
- Order fulfillment
- Transaction processing
- Financial reporting
- Quality assurance
- Staff training
- Cleanliness standards
- Communication skills
- Strong work ethic
- Reliability and punctuality
- Efficient shopping
- Order accuracy
- Food safety awareness
- Route planning
Timeline
Instacart Shopper
Instacart
11.2021 - 2026
Assistant Manager
The Wishing Well
05.2009 - 05.2016
Pharmacy Cashier
Rite Aid Pharmacy
08.2008 - 05.2009
Cashier and Server
Village Ive Cream and Sweet Shoppe
03.2004 - 07.2007
High School Diploma - General Education
Rim of The World High School