Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jennifer Warden

Inwood,WV

Summary

Dynamic customer service professional with a proven track record at PNC Bank, excelling in resolving complex inquiries and enhancing client satisfaction. Skilled in active listening and data entry, I foster loyalty through empathetic communication and efficient problem-solving, ensuring a seamless experience for customers while maintaining compliance with banking policies.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

PNC Bank
Remote
10.2025 - Current
  • Assisted customers with account inquiries and transaction issues.
  • Resolved customer complaints efficiently, enhancing overall satisfaction.
  • Processed transactions accurately using banking software systems.
  • Instructed clients on diverse financial products and services to enhance financial literacy.
  • Maintained up-to-date knowledge of bank policies and procedures.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Tier 1 Agent

WV Department of Motor Vehicles
Kearneysville, WV
04.2022 - 10.2025
  • Provided exceptional customer service by addressing inquiries regarding vehicle registration and licensing.
  • Processed applications for various DMV services efficiently and accurately.
  • Assisted customers in navigating online services and scheduling appointments effectively.
  • Maintained up-to-date knowledge of state regulations and policies related to motor vehicles.
  • Collaborated with team members to streamline processes and enhance customer satisfaction.

Server

IHOP
Charles Town, WV
08.2008 - 04.2022
  • Provided excellent customer service in fast-paced dining environment.
  • Assisted with order accuracy and timely delivery to enhance guest satisfaction.
  • Collaborated with kitchen staff to ensure seamless service during peak hours.
  • Maintained cleanliness and organization of dining area to uphold health standards.
  • Managed cash register transactions, ensuring accurate financial reporting.
  • Developed rapport with regular customers to foster loyalty and repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

GED -

Jefferson High School

Skills

Customer service

Active listening

Critical thinking

Data entry

Professional telephone demeanor

Timeline

Customer Service Representative

PNC Bank
10.2025 - Current

Tier 1 Agent

WV Department of Motor Vehicles
04.2022 - 10.2025

Server

IHOP
08.2008 - 04.2022

GED -

Jefferson High School
Jennifer Warden