Jennifer Washington
Fort Worth
Summary
Dedicated RN Patient Logistic Supervisor with expertise in clinical leadership, tele-health communications, patient movement and crisis management. Proven track record in implementing quality improvement initiatives that enhance patient care and streamline processes.
Overview
30
30
years of professional experience
Work History
RN Supervisor
Texas Health Resources
Arlington, TX
04.2018 - Current
- Supervised nursing staff to ensure adherence to patient care standards and protocols.
- Coordinating transfer of patients within the THR system as well as from outside facilities.
- Working in conjunction with physician, facility administrators to connect patients with appropriate service providers.
- Coordinated departmental operations to improve workflow efficiency and patient satisfaction.
- Mentored new nurses, fostering skills development and enhancing team performance.
- Implemented quality improvement initiatives that streamlined processes and reduced errors.
- Conducted regular performance evaluations, providing constructive feedback to enhance staff capabilities.
- Managed staffing schedules, optimizing resource allocation to meet patient needs effectively
- Managed critical situations calmly and efficiently, providing guidance to the nursing team during emergencies.
- Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.
- Cultivated an atmosphere of teamwork and open communication among staff members, resulting in a more cohesive work environment and greater job satisfaction for the nursing team.
- Streamlined nurse scheduling, ensuring adequate coverage and minimizing overtime expenses.
- Onboarded new employees through orientation meetings and training sessions before deployment to different departments.
Patient Logistics Coordinator
Texas Health Resources
Arlington, TX
01.2014 - Current
- Coordinated logistics operations to ensure timely distribution of patient placement across facilities.
- Analyzed data for performance metrics, driving informed decisions to enhance operational efficiency.
- Streamlined patient management processes, enhancing accuracy and reducing discrepancies.
- Collaborate with facility leaders, physicians and cross-functional teams to optimize patient movement within and outside of Texas Health Resource facilities. .
- Implemented tracking systems for patients, improving visibility and accountability in clinical operations.
- Adapted quickly to unexpected disruptions in the , developing contingency plans to minimize negative impacts on business operations.
Legal Nurse Consultant
Keith Law Firm, PC (Medical Malpractice)
Fort Worth, TX
07.2013 - 12.2013
- Analyzed medical records to identify standards of care and deviations for legal cases.
- Collaborated with attorneys to develop case strategies based on medical evidence.
- Reviewed and summarized complex clinical data for litigation support.
- Assisted in preparing expert witness reports and depositions related to healthcare issues.
- Conducted research on medical literature to support legal arguments and case preparation.
- Trained legal teams on medical terminology and healthcare processes for improved case handling.
- Led multidisciplinary meetings to assess case progress and address challenges effectively.
- Enhanced workflows by implementing best practices for managing medical-legal documentation.
- Contributed to the effective defense of medical malpractice claims by identifying and refuting false allegations against healthcare professionals.
- Supported legal counsel in pursuing cases involving nursing home neglect or abuse through detailed analysis of patient care records and relevant facility policies.
Patient Logistics Coordinator
Texas Health Resources
Arlington, Tx
07.2012 - 07.2013
- Streamlined patient management processes using ( Epic) tracking systems to enhance accuracy.
- Managed facility administrative and physician relationships to optimize patient movement and reduce costs.
- Developed training materials for new staff on logistics protocols and compliance standards.
- Tracked any concerns and notified facility management of transfer status or any potential delays in patient movement.
- Trained new employees on patient logistics procedures, promoting a consistent approach across the team.
- Adapted quickly to unexpected disruptions in/and or developing clinical changes in patient condition.
- Established an effective communication system between hospital departments at the entity level that involved patient logistics coordination ensuring seamless patient flow.
- Improved order accuracy through meticulous data entry and verification processes.
- Enhanced team communication with monthly staff meetings to discuss any challenges and solutions.
- Triage and sending of patients and their clinical conditions to the appropriate facilities in a timely manner.
RN - ICU Floor Nurse/ Charge Nurse
Texas Health Resources - Cleburne
Cleburne, TX
10.2008 - 07.2013
- Led patient care initiatives to enhance quality of care and patient satisfaction.
- Used the following skills: ventilator systems, Hemodynamic measurements and other Critical care interventions. Lab draws incl ABG), Med administration, wound care, Post-surgery recovery, ect.
- Developed and implemented care plans tailored to individual patient needs.
- Mentored new nursing staff, providing guidance on best practices and protocols.
- Collaborated with interdisciplinary teams to optimize treatment strategies and outcomes.
- Worked as ICU unit Charge nurse/ Preceptor.
- Conducted comprehensive assessments to ensure accurate diagnosis and effective interventions.
- Streamlined medication administration processes, improving efficiency and reducing errors.
- Advocated for patients' rights and needs within healthcare settings, ensuring proper support services.
- Educated patients and families on health management techniques for chronic conditions.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Volunteered to assist with staffing on other units within the hospital i.e. GI lab, ER and Telemetry.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
Unit Clerk / LVN / RN - ICU/ CVICU
Osteopathic Medical Center ( OMCT)
Fort Worth, TX
09.1995 - 10.2009
- Coordinated patient admissions and discharges to streamline workflow and enhance operational efficiency.
- Managed scheduling for appointments and procedures, ensuring optimal resource allocation.
- Maintained accurate medical records using electronic health record systems to support clinical operations.
- Assisted healthcare professionals by providing essential information for patient care decisions.
- Trained new staff on office protocols and administrative procedures to uphold service standards.
- Led communication between departments to facilitate timely updates on patient status and needs.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
- Mastered the use of ventilator systems, Hemodynamic measurements ( Swan-ganz, etc), CRRT, Post cath recovery, lab draws( including ABG), ICP monitoring, LVAD management, complicated wound care and other clinical skills.
Critical Care RN (MICU/CVICU/Neuro ICU/ Cath Lab)
HCA Medical City Fort Worth
Fort Worth, TX
12.1999 - 10.2008
- Administered critical care treatments and medications to patients in high-pressure environments.
- Collaborated with multidisciplinary teams to optimize patient outcomes and streamline care processes.
- Mentored nursing staff on best practices in critical care and infection control protocols.
- Implemented evidence-based protocols to enhance patient safety and quality of care standards.
- Monitored vital signs and managed complex medical equipment for optimal patient management.
- Administered critical care protocols in high-stress environments to ensure patient safety and recovery.
- Collaborated with multidisciplinary teams to develop individualized care plans for critically ill patients.
- Educated patients and families on post-discharge care, enhancing understanding of recovery processes.
- Assisted new nursing staff, fostering a culture of excellence in critical care practices.
- Served as a preceptor for new nurses entering the critical care field, sharing knowledge and expertise to facilitate successful integration into the team.
- Collaborated with interdisciplinary teams during daily rounds to develop individualized treatment plans based on specific patient needs and goals.
- Facilitated smooth transitions of care between critical care and other hospital units by maintaining effective communication with receiving staff and providing thorough handoff reports.
- Implemented evidence-based practices that improved patient outcomes and streamlined workflow efficiencies.
- Conducted regular assessments to identify changes in patient conditions, facilitating timely interventions.
- Administered life-saving medications and therapies under strict protocols, guiding patients towards recovery from acute illnesses or injuries.
- Monitored hemodynamic parameters and analyzed complex data sets, making appropriate adjustments to treatment plans based on patient response.
- Actively participated in continuing education opportunities to remain current with best practices in the rapidly evolving field of critical care nursing.
- Maintained high standards of infection control within the critical care unit, contributing to a safer environment for both patients and staff.
- Utilized advanced assessment skills to quickly identify changes in patient condition requiring intervention or escalation of care.
- Oversaw various aspects of telemetry by administering pa catheters and arterials, vasoactive drugs, titration, thrombolytic therapy, dysrhythmia interpretation, and chest tubes.
- Monitored vital signs and patient conditions, adjusting care plans as necessary to ensure optimal outcomes.
LVN/RN - PCU / ICU / OR
TH Huguley
Fort Worth, TX
08.1996 - 12.1999
- Administered medications and monitored patient responses to treatments.
- Coordinated care plans with multidisciplinary teams to optimize patient outcomes.
- Trained and mentored new nursing staff on best practices and protocols.
- Developed and implemented patient education programs to enhance health literacy.
- Utilized electronic health records for accurate documentation and streamlined communication.
- Evaluated nursing procedures, identifying areas for process enhancements and cost reduction.
- Advocated for patients' needs while maintaining compliance with healthcare regulations.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Educated family members and caregivers on patient care instructions.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Educated patients and families on health management and post-discharge instructions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
Education
Associate of Science - Nursing
Southwestern Adventist University
Keene, TX05-1999
Bachelor of Science - Clinical Psychology
Southwestern Adventist University
Keene, TX06-1992
High School Diploma -
Chislom Trail Academy
Keene, TX05-1987
Skills
- Clinical assessment
- Nursing documentation
- Clinical leadership
- Quality improvement
- HIPAA compliance
- Healthcare technology
- Clinical documentation
- Staff development
- Interdisciplinary collaboration
- Critical thinking
- Training and mentoring
- Staff scheduling
- Administrative staff supervision
- Electronic medical record software
- Risk management
- Employee supervision
- Epic systems
- Performance metrics
- Schedule management
- Data analysis
- Employee recruitment and hiring
- Utilization management
- Staff supervision
- Conflict resolution
- Policy updates
- Crisis management
- Process improvements
- Physician collaboration
- Nurse team supervision
- Chart audits
- Inclusion and diversity
- Protocols and procedures
- Department leadership
- Staff coaching and mentoring
- Staff assignments
- Electronic charting expertise
- Workload management
- Compliance oversight
Timeline
RN Supervisor
Texas Health Resources
04.2018 - Current
Patient Logistics Coordinator
Texas Health Resources
01.2014 - Current
Legal Nurse Consultant
Keith Law Firm, PC (Medical Malpractice)
07.2013 - 12.2013
Patient Logistics Coordinator
Texas Health Resources
07.2012 - 07.2013
RN - ICU Floor Nurse/ Charge Nurse
Texas Health Resources - Cleburne
10.2008 - 07.2013
Critical Care RN (MICU/CVICU/Neuro ICU/ Cath Lab)
HCA Medical City Fort Worth
12.1999 - 10.2008
LVN/RN - PCU / ICU / OR
TH Huguley
08.1996 - 12.1999
Unit Clerk / LVN / RN - ICU/ CVICU
Osteopathic Medical Center ( OMCT)
09.1995 - 10.2009
Associate of Science - Nursing
Southwestern Adventist University
Bachelor of Science - Clinical Psychology
Southwestern Adventist University
High School Diploma -
Chislom Trail Academy