Ricky Washington Jr
Phoenix
Summary
Versatile professional with extensive experience in customer service and logistics management. Proven expertise in machinery operation, ensuring safety compliance while optimizing delivery processes. Demonstrated ability to maintain high customer satisfaction and operational efficiency across various roles.
Overview
8
8
years of professional experience
Work History
Customer Service
Oldcastle Superlite
Phoenix
02.2023 - Current
- Delivered exceptional customer service, ensuring timely assistance for all inquiries.
- Maintained high levels of customer satisfaction through proactive service initiatives.
- Streamlined processes by securing trucks and organizing paperwork, minimizing wait times for customers.
- Managed ticket distribution and ensured accuracy of loaded materials for timely operations.
- Identified and implemented strategies to enhance truck loading efficiency.
CDL Driver Equipment Service
Waste Managment
Phoenix
03.2021 - Current
- Operated vehicles safely and skillfully, preventing accidents and minimizing delays.
- Maintained impeccable driving record by adhering to road rules and staying alert in unfamiliar areas.
- Inspected vehicles pre- and post-trip, performing minor repairs to ensure operational readiness.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Contacted dispatch to report delivery incidents and determine best methods for resolution.
CDL Driver
Oldcastle Superlite
Phoenix
01.2018 - 03.2021
- Operated commercial vehicles to transport materials, ensuring safety and compliance with regulations.
- Inspected vehicles and ensured compliance with safety regulations and standards.
- Secured loads to prevent shifting during transit, enhancing delivery integrity.
- Communicated with dispatch to coordinate delivery schedules and routes.
- Maintained accurate logs of driving hours and vehicle maintenance, supporting operational transparency.
Machine Operator
Superlite West Phoenix
Phoenix
- Operated cutting and slicing machines by pressing buttons, pulling levers, or depressing pedals to ensure efficient material processing.
- Set up, operate, or tend machines that cut or slice materials, such as masonry concrete block.
- Removed and organized completed materials from cutting and slicing machines for further processing to maintain production flow.
- Sorted and stacked cut materials for packaging and shipping based on type and size to streamline operational workflow.
Education
Medical Assistant Certification -
Charles R. Drew University of Medicine & Science
Los Angeles, California01-1996
High School Diploma -
Mark Keppel High School
Monterey Park, California04-1993
Skills
- Customer service
- Product knowledge
- Order management
- Logistics coordination
- Attention to detail
- Flaw identification
- Conflict resolution
- Safety compliance
Timeline
Customer Service
Oldcastle Superlite
02.2023 - Current
CDL Driver Equipment Service
Waste Managment
03.2021 - Current
CDL Driver
Oldcastle Superlite
01.2018 - 03.2021
Machine Operator
Superlite West Phoenix
Medical Assistant Certification -
Charles R. Drew University of Medicine & Science
High School Diploma -
Mark Keppel High School