Jennifer Wattier

• Ensured customer satisfaction by delivering hot, fresh food promptly.
• Implemented and adhered to all protocols for operational excellence.
• Maintained proper food storage and rotation to guarantee freshness.
• Complied with food safety protocols to uphold health standards.
• Trained new employees on essential job functions and best practices.

As a co-owner of a small business, I've learned how to do just about everything. From administrative tasks such as:

• Data entry.
• Creating and upkeeping client files.
• Client management.
• Accounting.
• And so many spreadsheets.

To other random necessities, such as:

• Tech support.
• Setting up email campaigns.
• Creating or editing online stores.

This has been an amazing opportunity for me to learn so many new skills.

• Maintained high customer satisfaction score through effective service delivery.
• Executed pickups and drop-offs of food and grocery orders across city locations.
• Focused on enhancing customer experiences to ensure satisfaction and loyalty.

• Ensured staff received comprehensive training and adhered to established protocols.
• Resolved customer complaints, fostering loyalty and repeat business.
• Addressed and resolved staff issues to maintain a positive work environment.
• Trained new hires on all job functions, enhancing team efficiency.

• Oversaw team operations to ensure high levels of customer satisfaction and retention.
• Trained staff on protocols and new promotions to enhance service quality.
• Resolved customer complaints effectively, fostering repeat business.
• Addressed staff issues promptly to maintain a positive work environment.
• Tracked metrics for food cost, labor, and customer satisfaction consistently.
• Managed cash handling and balanced financial records accurately.
• Conducted interviews and screened candidates for potential hires.
• Educated staff regularly on product knowledge and promotional updates.