- Passionate about balancing physical health with mental and emotional wellness
- Participating in fundraising events to support local charities, schools, or community projects
- Self-Published Author of Life Changed With Autumn – A personal narrative of transformation and resilience
Jennifer Waugh
Fairfax,VA
Summary
Experienced with client relationship management, key to success in account roles. Utilizes strategic communication and problem-solving to enhance client satisfaction. Track record of delivering tailored solutions and maintaining strong client retention.
Overview
5
5
years of professional experience
Work History
New Account Representative III/Wellness Ambassador
Bank of the San Juans
Oak Creek, CO
07.2024 - 06.2026
- Open and maintain new accounts, ensuring accuracy and compliance with regulations.
- Provide exceptional customer service and resolve client inquiries efficiently.
- Assist in cross-selling banking products and services to meet client needs.
- Trained in fraud detection and prevention.
- Resolved account discrepancies and issues, ensuring customer satisfaction and retention.
- Monitored account activity to identify potential issues and proactively address concerns.
DriveUp and Go Department Supervisor
Safeway
Boulder, CO
02.2023 - 10.2023
- Supervised daily operations of the DriveUp and Go department, ensuring timely and accurate order fulfillment by my team.
- Ensured product accuracy, proper substitutions, and efficient order delivery. Increasing our department's numbers significantly.
- Coordinated with team members to optimize workflow and enhance overall department efficiency.
- Acted as liaison between department and upper management to enhance performance.
Senior Guest Advisor
Spavia Day Spa
Boulder, CO
12.2021 - 02.2023
- Provided exceptional customer service by addressing client inquiries and managing appointment schedules effectively.
- Assisted in training new staff members on customer service protocols and spa services, ensuring a smooth onboarding process.
- Evaluated guest feedback to identify service improvement opportunities, leading to enhanced customer satisfaction.
- Enhanced guest loyalty program participation through targeted outreach strategies and personalized incentives.
Peer Support Specialist
Rocky Mountain Crisis Partners
Denver, CO
08.2021 - 10.2021
- Facilitated one-on-one peer support sessions with clients experiencing mental health challenges.
- Documented call details accurately in the company database for follow-up and compliance.
- Utilized active listening techniques to foster a supportive environment for clients to share their experiences.
- Collaborated with supervisors to address critical situations during shifts.
Education
Bachelor of Science - Criminal Justice and Criminology
Colorado State University - Global Campus
Aurora, CO01.2023
Associate of Arts - Criminal Justice
Front Range Community College
Boulder, CO01.2020
Skills
- Proficient in problem-solving
- Microsoft office
- CRM proficiency
- Goal oriented
- Exemplary communication
- Conflict resolution
- Crisis intervention
Interests
Timeline
New Account Representative III/Wellness Ambassador
Bank of the San Juans
07.2024 - 06.2026
DriveUp and Go Department Supervisor
Safeway
02.2023 - 10.2023
Senior Guest Advisor
Spavia Day Spa
12.2021 - 02.2023
Peer Support Specialist
Rocky Mountain Crisis Partners
08.2021 - 10.2021
Bachelor of Science - Criminal Justice and Criminology
Colorado State University - Global Campus
Associate of Arts - Criminal Justice
Front Range Community College
Honors, Leadership, & Activities
Commitment to Justice Award – Boulder County District Attorney’s Office, 2017.