Dennis Holmes
Germantown,MD
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Membership Sales Representative
VIDA Fitness
Reston, VA
08.2023 - Current
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Prepared pricing agreements and contracts to close sales.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Networked at events and by phone to expand business profits and revenues.
- Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
General Manager
Mr Fit For Life LLC
05.2020 - 07.2023
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence by mentoring personnel on management principles, industry practices, and company procedures.
- Our company delivers high-level Personal Training online to maximize weight loss and build muscle
- Using high-level video technology to have an in-person experience.
- Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
Security Manager
Fiola Mare Restaurant
Washington, DC
05.2022 - 08.2022
- To eliminate distractions from outside visitors that would disrupt the flow of a peaceful dining experience.
- Provided safety reports and data analysis to building managers to information to improve security processes.
- To assist customers with questions about the direction of locations within the facility
- To assist management in providing a peaceful workflow
- Monitored property and investigated areas of suspicion.
Security Guard
Mayflower Club DC
06.2021 - 03.2022
- Assisting police in altercation de-escalation.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while prioritizing safety.
- Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Store Manager
Respected Roots
Arlington,VA
11.2020 - 05.2021
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- I was also responsible for coaching and developing our staff's abilities to improve sales numbers.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
General Manager
Maximum Fitness Gym
Walkersville,MD
02.2020 - 10.2020
- My job was to oversee the Personal Training and group fitness staff and Manage operations
- My daily focus was to bring in new members to the facility and manage the profit and loss statements
- So I would make calls to potential members and former members
- I would ask for referrals and set up assessments for new member orientations for the Personal Trainers
Sales Ambassador
The St James
Springfield,VA
01.2019 - 10.2019
- Responsible for selling memberships, personal training, and a variety of sports programs
- I was proficient in selling sport-specific training for hockey, soccer, football, basketball, swimming, golf, squash, and Volleyball
- As Sales Ambassador, my daily duties were to make calls, send emails to potential leads, and set as many appointments as possible.
- In June 2019, I broke the month's sales and revenue record of $40k in fitness sales
- With the diversity of products, I learned to increase my customer service skills and sales skills.
Assistant General Manager
Golds Gym Chantilly
Chantilly,VA
07.2018 - 01.2019
- Responsibilities were to manage our sales team of 6 people. Each weekend my full responsibility is the General Manager role.
- Primarily focusing on New Personal Training revenue was great for revenue growth
- Acquired Profit and Loss success tactics to help new club goals
- Managed team schedule with an eye for coverage needs and individual strengths.
- I was responsible for budget planning, holding sales meetings, and working closely with our Fitness Manager on closing fitness profiles.
- Resolved problems promptly to elevate customer approval.
Assistant General Manager
Xsport Fitness
Fairfax,VA
05.2014 - 08.2018
- Responsible for being sales leader, creating more revenue per customer in membership and personal training sales.
- Excelled in creating fitness plans that would substantially increase EFT's monthly profits
- First in the process was to engage their mindset of the member, get into their core values about their health goals
- Utilized key systems like their Virtual Fitness program to help members see how it would be attainable to reach their goals.
- I would sell memberships, spas services, personal training, supplements, apparel, and Small group classes
- Developed acquired skill set and drive to break sales records.
- Mentored and motivated team members to achieve challenging business goals.
Education
Some College (No Degree) - Business Administration And Management
Catonsville Community College
Catonsville, MDTech Sales Certification - Tech Sales
Uvaro
Seattle, WA08.2022
PT Certification - Personal Training Certification
NFPT (National Federation of Personal Trainers)
Lafayette, IN02.2013
High School Diploma -
Randallstown High School
Randallstown, MD1998
Skills
- Proficient in problem-solving
- Excellent interpersonal, analytical, and communication skills
- Sales Documentation
- Proficient in SalesForce (SaaS)
- Trained in organizing Tech Stack
- Risk Factor Assessments
- Effective in value-based selling and closing
- Persuasive Techniques
- Channel Marketing
- Qualified Lead Generation
- Consultative Selling Techniques
- Continuous Improvement Strategies
Accomplishments
- Xsport Fitness November 2016 Personal Training revenue record $50K
- The St James July 2019 Top sales record total revenue $40K
Certification
- Tech Sales Certification Training - July- Aug 2022
Timeline
Membership Sales Representative
VIDA Fitness
08.2023 - Current
Security Manager
Fiola Mare Restaurant
05.2022 - 08.2022
Security Guard
Mayflower Club DC
06.2021 - 03.2022
Store Manager
Respected Roots
11.2020 - 05.2021
General Manager
Mr Fit For Life LLC
05.2020 - 07.2023
General Manager
Maximum Fitness Gym
02.2020 - 10.2020
Sales Ambassador
The St James
01.2019 - 10.2019
Assistant General Manager
Golds Gym Chantilly
07.2018 - 01.2019
Assistant General Manager
Xsport Fitness
05.2014 - 08.2018
Some College (No Degree) - Business Administration And Management
Catonsville Community College
Tech Sales Certification - Tech Sales
Uvaro
PT Certification - Personal Training Certification
NFPT (National Federation of Personal Trainers)
High School Diploma -
Randallstown High School