Jennifer Welch Bouchard
Enfield,CT
Summary
Self-motivated and Enthusiastic, with excellent people skills and dedicated work ethic. Strong Computer skills and attention to detail. Experienced at registering patients, scheduling appointments, Obtaining and Verifying Prior Authorizations, and recording and filing records. Collaborative approach and strategic planning abilities ensure project milestones are consistently met. Able to learn new tasks quickly and proficient in a rapid growing key customer/patient relationship accurately. While working with-Word/Excel/Outlook/Epic/EHR/EMR/Passport/OneSource/Zer med ex…..
Overview
24
24
years of professional experience
1
1
Certification
Work History
Authorization Pre-Coordinator I/Outpatient Admin
Radiologic Associates of Hartford
04.2017 - Current
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
Administrative/Obtain Prior Authorization
Primary Spine & Rehab
10.2019 - 03.2020
Medical Receptionist/Front Office Assistant
North Central Imagining, LLC Digital Mammography
01.2016 - 04.2017
Medical Receptionist/Electronic Medical Record Specialist
Connecticut Neurosurgery and Spine Assoc., L.L.C.
11.2006 - 05.2015
Customer Service Manager
Melaleuca the Wellness Company
11.2005 - 11.2006
A/R Coordinator
Lexington Receivership
01.2003 - 09.2004
Administrative/Medical Receptionist
Internal Medicine
02.2000 - 01.2003
Education
Associate of Science - Health Information Technology
Northwestern University College
Chicago, IL09.2016
Health Claims Specialist - Business Administration
Brandford Hall Career Institute
Windsor,CT08.2002
High School Diploma -
Enrico Fermi High School
Enfield, CT06.1996
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Authorization Verification
- Motor Vehicle Accidents
- Worker Compensation
- Word Processing
- Understanding of Insurance Details
- Insurance Authorizations
- EMR Systems
- Data Entry Software
- Microsoft Office
- Phone and Email Etiquette
- Handling Complaints
- Database Administration
- Accounts Payable and Receivable
Accomplishments
Girl Scout Leader
September 2013-2020
Leader of Troop 10572 for 7 years. This entailed leading the troop, organizing fundraising through Nut and Cookies sales, Planing and running meetings, organizing trips , submitting financial statements, encouraging the girls and mentoring the troop. Teaching them lie long skills
Certification
Certified Electronic Billing Systems Software Biller
May 2005 to Present
Timeline
Administrative/Obtain Prior Authorization
Primary Spine & Rehab
10.2019 - 03.2020
Authorization Pre-Coordinator I/Outpatient Admin
Radiologic Associates of Hartford
04.2017 - Current
Medical Receptionist/Front Office Assistant
North Central Imagining, LLC Digital Mammography
01.2016 - 04.2017
Medical Receptionist/Electronic Medical Record Specialist
Connecticut Neurosurgery and Spine Assoc., L.L.C.
11.2006 - 05.2015
Customer Service Manager
Melaleuca the Wellness Company
11.2005 - 11.2006
A/R Coordinator
Lexington Receivership
01.2003 - 09.2004
Administrative/Medical Receptionist
Internal Medicine
02.2000 - 01.2003
Associate of Science - Health Information Technology
Northwestern University College
Health Claims Specialist - Business Administration
Brandford Hall Career Institute
High School Diploma -
Enrico Fermi High School
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