Jazmin Lopez
Ranson,WV
Summary
A hardworking, dedicated individual focused on going above and beyond to support the team and serve customers. Reliable, dependable & accustomed to taking on challenging tasks. I'm an excellent team worker, motivated to continue to learn and develop new skills.
Overview
7
7
years of professional experience
Work History
Pre-Authorization Scheduling Coordinator
WVU Medicine
07.2023 - Current
- Proactively identifying scheduling issues and developing quick solutions to promote efficiency.
- Communicate information to patients regarding requirements for appointments and test preparation.
- Process forms required for insurance approvals and scheduled procedures.
- Verify insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Communicate scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
ER Registration Specialist
WVU Medicine
10.2020 - 07.2023
- Manage registration desk by answering telephones and checking in incoming patients and ambulances
- Update patient medical records with direct intake information and transcribed practitioner messages
- Obtain payments directly from patients or through insurance reimbursement by completing and filing forms.
- Go above-and-beyond to offer exceptional support for all needs to every patient
- Protect the company and customer data by consistently following HIPPA policies.
Players Service Representative
Hollywood Casino At Charles Town Races
11.2017 - 03.2020
- Satisfied customers by delivering speedy and expert service for all their needs
- Trained new employees how to work the different vaults such as Main Bank, Chip Bank & TR
- Collaborated well with team members to carry out daily assignments and achieve team targets
- Met targets consistently by working hard and with strong attention to detail.
Front End Supervisor
Party City
10.2016 - 09.2017
- Assisted cashiers in providing credits or refunds to customers
- Helped resolve checkout problems and delays, including checking prices and issuing rain checks for out-of-stock sale items
- Worked with cashiers to resolve money issues such as shortages, overages, and counterfeit bills
- Responded to customer requests and complaints and resolved issues to customer satisfaction
- Increased sales over previous year by responding to consumer demand and motivating team to provide excellent customer service
- A ended store walk throughs with the management team and followed-up on directives and recommendations
- Directed employees to replenish inventory and keep shelves presentable, consistently driving sales with attractive displays.
Education
High School Diploma -
Jefferson High School
Skills
- Bilingual
- Customer Service Excellence
- Multitasking
- Microsoft Office/Word
- File Updating
- Cash Handling
- Organization/Record Keeping
- Billing/Insurance
- Time Management Skills
Timeline
Pre-Authorization Scheduling Coordinator
WVU Medicine
07.2023 - Current
ER Registration Specialist
WVU Medicine
10.2020 - 07.2023
Players Service Representative
Hollywood Casino At Charles Town Races
11.2017 - 03.2020
Front End Supervisor
Party City
10.2016 - 09.2017
High School Diploma -
Jefferson High School
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