Jennifer Wells
LaSalle,ON
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
General Manager
Families First Funeral Home/ Dignity Memorial
12.2020 - Current
- Introduced new methods, practices, and systems to be inline with our parent company.
- Led our local team through the acquisition of our company and was a change partner for a significant portion of the past three years.
- Managed budget implementations, employee reviews, training, schedules required by our parent company as well as local training initiatives.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. (2021, & 2022)
- Formulated policies and procedures to streamline operations.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Collaborated with cross-functional teams to develop innovative solutions and brought Families First Design Services to the Oshawa mega.
Vice President of Family Service
Families First Funeral Home And Tribute Centre
09.2015 - 12.2020
- Established performance goals for department and provided methods for reaching milestones.
- Increased company growth through collaboration with sales and marketing departments.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Led development of strategic marketing plans to raise awareness and drive sales growth.
- Clarified roles, responsibilities and expectations of staff.
Human Resources Team Leader
Families First Funeral Home And Tribute Centre
09.2010 - 09.2015
- Answered employee inquiries regarding health benefits and RRSP Contributions
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Advocated for staff members, helping to identify and resolve conflicts.
- Collaborated with managers to identify and address employee relations issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Oversaw hiring, staffing, and labor law compliance.
- Prepared new hire letters, employee contracts, and corporate policies.
Education
BBA - Business Administration And Management
University of Athabasca
Alberta, CanadaSkills
- Project Management
- Workflow Planning
- Verbal and written communication
- Leadership and team building
- Customer Retention
- Branding
- Change Implementation
- Team training and development
- Strategic Planning
- Community Outreach
Timeline
General Manager
Families First Funeral Home/ Dignity Memorial
12.2020 - Current
Vice President of Family Service
Families First Funeral Home And Tribute Centre
09.2015 - 12.2020
Human Resources Team Leader
Families First Funeral Home And Tribute Centre
09.2010 - 09.2015
BBA - Business Administration And Management
University of Athabasca
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