Jennifer White
Elkhart,IN
Summary
Reliable and upbeat sales professional, successful at multi tasking, promoting customer loyalty and providing attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
17
17
years of professional experience
Work History
Sales Representative
WakeSide Marine
01.2014 - 08.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained assistants during busy season to assist in customer satisfaction.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Generated new leads through networking and attending industry events.
- Recommended merchandise to customers based on needs and preferences.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential. Attended consistent training.
- Sold my customer service first, company and then product.
- Determined customers immediate needs and found a solution with full communication during the process.
Sales Manager
Macys Department Store
01.2007 - 10.2013
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Evaluated performance against goals and implemented appropriate development plans.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized promotional events and interacted with community to increase sales volume.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- After improving department sales, moved to other departments to improve sales growth with training staff.
Education
Education
Indiana University South Bend
South Bend, INApparel Design
Indiana University Bloomington
Bloomington, INSkills
- Product and Service Knowledge
- Customer Retention Abilities
- Upselling Techniques
- Training and Development
- Problem-Solving Strengths
- Customer Relations
- Merchandising Proficiency
- Overcoming Objections
Timeline
Sales Representative
WakeSide Marine
01.2014 - 08.2023
Sales Manager
Macys Department Store
01.2007 - 10.2013
Education
Indiana University South Bend
Apparel Design
Indiana University Bloomington
Similar Profiles
Heidi VanceHeidi Vance
Service Manager at WakeSide MarineService Manager at WakeSide Marine
Sony Harrison-AvalosSony Harrison-Avalos
Deployment Readiness Coordinator / Family Readiness Officer at First Marine Regiment and First Battalion, First Marines, First Marine Division, Marine Corps Base Camp Pendleton, CADeployment Readiness Coordinator / Family Readiness Officer at First Marine Regiment and First Battalion, First Marines, First Marine Division, Marine Corps Base Camp Pendleton, CA
Nathan IhrigNathan Ihrig
Armory Chief at 4th Reconnaissance Battalion, 4th Marine Division, Marine Forces Reserves, USMCArmory Chief at 4th Reconnaissance Battalion, 4th Marine Division, Marine Forces Reserves, USMC
Anna KridlerAnna Kridler
Math & Science Teacher at Concord Community High SchoolMath & Science Teacher at Concord Community High School
Payton GartnerPayton Gartner
Builder at United States Navy, USNBuilder at United States Navy, USN