Jennifer White
Richmond
Summary
Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.
Dynamic professional with extensive experience in client relationship management and sales. Known for developing long-lasting partnerships, exceeding revenue targets, and enhancing customer satisfaction through effective communication and collaboration across teams.
Overview
30
30
years of professional experience
Work History
Business Development Manager
Franklin Printing
Farmington
01.2024 - Current
- Developed strategic partnerships to enhance market presence and revenue growth.
- Managed client relationships to ensure satisfaction and retention of key accounts.
- Identified new business opportunities through market research and analysis.
- Crushing yearly goal. Goal of 1 new customer. I have 15 new customers in the books.
Senior Account Manager/Customer Life Cycle Account Manager
Wayside Publishing
01.2019 - Current
- Overseeing opportunities to accelerate K-12 grade curriculum nationwide
- Exceed or meet targeted goal of 3 million dollars
- Promoted to Customer life cycle account manager (2021) Collaborate with the marketing team to develop quarterly outreach programs to new and current customers
- Assist in training and development of new hires.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
- Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
- Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
- Sold new products and services and developed new accounts to maximize revenue potential.
Co-owner
Painted Perfection, LLC.
01.2017 - 01.2019
- Provided residential and commercial painting services with an on-site crew
- Managed schedules of clients, staff, accounts receivable, and lead generation.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
Client Relationship Manager
Castle Connoly Private Health Partners, LLC.
01.2016 - 01.2017
- Sales executive at privately owned concierge medical practice
- Involved in hiring, training, accounts receivable, and business development.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
Senior Inside Sales Representative
Sappi
01.2015 - 01.2016
- Managed all printing accounts in the Western Region including Toyota and Hallmark Cards
- Worked directly with clients ordering, checking stock levels, pricing, and shipping details
- Educated clients of various paper products and grades for their purchases.
Insurance Management Consultant
Inform Benefits
01.2014 - 01.2015
- Operated as a comprehensive insurance planner
- Directly worked with clients regarding insurance, tax liabilities through retirement plans, earmark retirement plan assets for estate planning, and protection against expenses and inflation
- Also provided social security planning.
All other Sales and Account Manager Roles
Walch Printing
01.1996 - 01.2014
- Inside Sales Business Manager 2007-2014
All other Sales and Account Manager Roles
JobsInTheUs.com
01.2005 - 01.2007
- Senior Account Manager 2005-2007
Operations Manager
The Timberland Company
01.2000 - 01.2004
- Then promoted to Merchandise Analyst 2004 (moved to Maine)
Assistant Manager
Nike Employee Store
01.1996 - 01.2000
Education
Associate degree Business Food Service Management -
Thompson School of Applied Science, University of New Hampshire
Skills
- Marketing
- Project Management
- Communication
- Problem-solving
- Customer Service
- Staff Management
- Personnel training and development
- Coaching and Mentoring
- Sales expertise
- Relationship building and management
- Order Processing
- Business Development
- Excellent negotiation skills
- Inventory understanding
- Goals and performance
- Operations
- Order Management
- Teamwork and Collaboration
- Goal-Oriented
- Networking skills
Computer Program Knowledge
- Salesforce
- PowerPoint
- TBS
- Island Pacific
- Outlook
- Excel
- Microsoft Word
- Accpac
- Sage Act
- Clari
- Paylocity
Awards
Wayside Publishing: Awarded for exceeding targeted sale goals for 3 consecutive years and contributed 27-million-dollar revenue for 2022. Awarded for high activity with accounts, consumer services and various team player awards. JobsInTheUs.com: Nominated for President’s Club for three consecutive quarters.
Skills
- Operations Management
- Team Leadership
- Customer Relationship Management
- Negotiation
References
Available upon request.
Timeline
Business Development Manager
Franklin Printing
01.2024 - Current
Senior Account Manager/Customer Life Cycle Account Manager
Wayside Publishing
01.2019 - Current
Co-owner
Painted Perfection, LLC.
01.2017 - 01.2019
Client Relationship Manager
Castle Connoly Private Health Partners, LLC.
01.2016 - 01.2017
Senior Inside Sales Representative
Sappi
01.2015 - 01.2016
Insurance Management Consultant
Inform Benefits
01.2014 - 01.2015
All other Sales and Account Manager Roles
JobsInTheUs.com
01.2005 - 01.2007
Operations Manager
The Timberland Company
01.2000 - 01.2004
All other Sales and Account Manager Roles
Walch Printing
01.1996 - 01.2014
Assistant Manager
Nike Employee Store
01.1996 - 01.2000
Associate degree Business Food Service Management -
Thompson School of Applied Science, University of New Hampshire