Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Whitethorne

Farmington

Summary

Detail-oriented Records Technician with expertise in records management and confidentiality protocols at San Juan County Sheriff's Office. Proven ability to enhance record retrieval efficiency and ensure compliance with regulations. Strong analytical skills complemented by exceptional communication, fostering interdepartmental collaboration and improving document handling processes.

Organized administrative professional with knack for maintaining comprehensive records and ensuring data accuracy. Known for enhancing filing systems and improving information retrieval processes. Reliable team player with focus on collaboration and adaptability in dynamic environments.

Overview

20
20
years of professional experience

Work History

Records Technician

San Juan County Sheriff's Office
08.2022 - 09.2024
  • Organized and maintained accurate electronic and physical record systems.
  • Assisted in retrieval of records for internal and external inquiries.
  • Supported data entry tasks, ensuring accuracy of information inputted.
  • Collaborated with team members to improve record-keeping processes.
  • Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
  • Logged Freedom of Information Act (FOIA) requests and verified eligibility of documents for release to requestors.
  • Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.

Part Time Teller

Citizens Bank
08.2021 - 08.2022
  • Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
  • Provided exceptional customer service, resolving inquiries and enhancing client satisfaction.
  • Managed cash drawer, maintaining balanced records and minimizing discrepancies.
  • Assisted in training new tellers on operational procedures and customer interaction techniques.
  • Developed strong relationships with customers by providing tailored financial advice and support.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Release of Information Specialist

San Juan Regional Medical Center
05.2004 - 01.2021
  • Managed release of medical records in compliance with HIPAA regulations.
  • Coordinated with healthcare providers to ensure timely information delivery.
  • Reviewed and verified requests for accuracy and completeness before processing.
  • Implemented streamlined processes to enhance record retrieval efficiency.
  • Conducted audits of released information to ensure adherence to legal standards and institutional policies.
  • Promoted patient privacy rights by educating staff members on best practices for handling sensitive information appropriately during the release process.
  • Resolved medical record discrepancies by collecting and analyzing information.
  • Demonstrated commitment to continuous improvement by actively seeking feedback from colleagues and supervisors, incorporating suggestions into daily practices for optimal performance.

Education

Associate of Applied Science - Health Information Technology

San Juan College
Farmington
05-2004

Skills

  • Document scanning
  • Records management
  • Electronic filing systems
  • Database maintenance
  • Records retention scheduling
  • Confidentiality protocols
  • Clerical skills
  • Document analysis

Languages

Navajo
Native or Bilingual

Timeline

Records Technician

San Juan County Sheriff's Office
08.2022 - 09.2024

Part Time Teller

Citizens Bank
08.2021 - 08.2022

Release of Information Specialist

San Juan Regional Medical Center
05.2004 - 01.2021

Associate of Applied Science - Health Information Technology

San Juan College

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