Jennifer Whitford
Clay,NY
Summary
Dynamic Dental Manager with proven abilities in streamlining processes, enhancing patient flow, and fostering teamwork. Skilled in leading diverse teams and improving clinic efficiency through effective communication and multitasking.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Dental Manager
St Joseph's Hospital
Syracuse, NY
04.2013 - Current
- Streamlined scheduling processes to enhance patient flow and maximize clinic efficiency.
- Direct supervisor for Dental Assistants, Hygienist, and Front desk. Lead team meetings to foster communication, address challenges, and promote collaborative problem-solving.
- Managed inventory levels of dental supplies, ensuring availability while minimizing waste.
- Facilitated communication between staff members to encourage teamwork and foster a positive work environment conducive to collaboration.
- Perform prior authorization process for all needed procedures
- schedule patients for one day dental surgery, communicate their needs with group home for pre ops.
- Assisted in the recruitment process by interviewing potential candidates, assessing their suitability for the role, and making hiring recommendations based on qualifications and experience.
- I cover both Dental Assistant positions and Medical reception positions when short staffed.
Dental Assistant
Zalatan Dental
Utica, NY
02.2012 - 04.2014
- Assisted in patient preparation and management during dental procedures
- Maintained accurate patient records and updated treatment plans as needed
- Implemented infection control protocols to ensure a safe environment
- Trained new staff on office procedures and best practices
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Ordered all supplies for the office
Dental Assistant
Hamilton Hospital
Morrisville, NY
04.2002 - 04.2008
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared patient x-rays and images for dentist review.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Education
High School Diploma -
Canastota High School
Canastota, NYSkills
- Dental practice management
- Patient care/Customer service
- Teamwork
- Multitasking
Certification
DANB- Certified Dental Assistant (CDA)
Timeline
Dental Manager
St Joseph's Hospital
04.2013 - Current
Dental Assistant
Zalatan Dental
02.2012 - 04.2014
Dental Assistant
Hamilton Hospital
04.2002 - 04.2008
High School Diploma -
Canastota High School