DeAnna Axtell

I'm a dental professional with over 30 years of dental experience, including 16 years of practice management, dental practice consulting, dental assisting, and mentoring. I excel in my leadership ability and team management, leading by example and fostering a cohesive, positive work environment. I am skilled in HR and benefits administration, as well as in both human resources management and Microsoft Office. Excelled in managing patient expectations and conflicts with empathy and professionalism, significantly enhancing customer service and operational efficiency. Licensed Registered Dental Assistant, demonstrating a unique blend of technical proficiency and interpersonal communication to educate patients. I have a strong grasp of the financial aspects of running a dental practice, including budgeting, billing, and collections. I have a very patient-centric approach by prioritizing patient care and safety, understanding patient needs, and ensuring quality care while maintaining high standards of infection control.

• Performs accounting and collections duties daily.
• Multitasks with ease in a high-stress environment, while maintaining personal composure.
• Works independently, with the ability to learn and retain information quickly. Sets and exceeds performance goals.
• Sets and exceeds performance goals.
• Types 41 WPM.
• Managed potential client and employee conflict calmly and appropriately.
• Managed all advertising, hiring, and training practices for new and existing employees.
• Managed and processed all dental claims in EIP, as well as working with L&I, the WA Crime Victims Program, and the Veteran's Administration Community Providers.
• Managed patient expectations with transparency and empathy.
• Strong written and verbal communication skills.
• Formulated employee performance and discipline processes.
• Conducted all criminal and civil background checks for prospective hires.
• Monitored daily, weekly, and monthly financial reports.
• Worked directly with vendors, financial institutions, and state agencies. Primary office liaison for all vendors.
• State and federal tax obligations/agencies.
• Managed OSHA/WISHA compliance.
• Performed daily, monthly, quarterly, and annual balancing of revenues.

• Dental Hygiene Department Consultation.
• Dental hygiene treatment planning.
• Insurance claims processing.
• Aged claims processing.
• Patient treatment planning and education.

• Entered financial data into the company accounting database to be verified and reconciled.
• Generated invoices upon receipt of billing information, and tracked collection progress.
• Tracked financial progress by creating quarterly and yearly balance sheets.
• Introduced new and efficient accounting, financial, and operational systems.
• Streamlined daily reporting, information entry, for efficient record-keeping purposes.
• Managed and responded to all correspondence and inquiries from customers and vendors.
• Conducted staff meetings, morning huddles, employee reviews, and entry and exit briefings.
• Managed web content and the marketing program.
• Established a QuickBooks accounting system to reflect accurate financial records.
• Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.
• Reconciled company bank, credit card, and line of credit accounts.
• Communicated with customers to identify and resolve outstanding payments.
• Developed monthly, quarterly, and annual profit and loss statements, and balance sheets.
• Streamlined bookkeeping procedures to increase efficiency and productivity.
• Trained new employees on dental billing programs and data entry software for PracticeWorks software.
• Verified and created claim numbers by communicating with various insurance companies.
• Processed accounts receivable and accounts payable.
• Performed accounts receivable duties, including invoicing, researching chargebacks, discrepancies, and reconciliations.
• Reduced overhead by taking on more responsibility with creative and administrative projects.