Jennifer Whittredge
Crosby,TX
Summary
Adept at crisis management and data entry proficiency, my tenure at Harris County Emergency Corps honed my ability to streamline dispatch processes and enhance team collaboration. With a focus on achievements like improving call handling times and maintaining high situational awareness, I bring a blend of technical skill and empathetic communication to every role.
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Dedicated 911 Dispatcher offering 12 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in emergency dispatching and medical protocols.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Dispatcher
Harris County Emergency Corps
05.2012 - Current
- Maintained detailed records of all dispatch activities, allowing for easy review and analysis of performance metrics.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Read system maps and caller information, and documented details in system.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Emergency Medical Technician
Highlands Fire Department
10.2010 - 03.2019
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Supported patient recovery process through effective communication with healthcare professionals at receiving facilities regarding treatment plans and further care requirements.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Documented detailed patient care reports, providing essential information for hospital staff and aiding in seamless care transitions.
Aircraft Fuel Systems Journeyman
United States Air Force, USAF
08.2002 - 07.2008
- Streamlined workflow by organizing tools and equipment, reducing time spent searching for necessary items during repairs.
- Reduced downtime by identifying potential issues early and performing preventative maintenance on fuel systems.
- Enhanced safety standards by adhering to industry regulations and guidelines while working on aircraft fuel systems.
- Maintained accurate records of work performed, allowing for better tracking of component lifecycles and maintenance schedules.
- Collaborated with other maintenance crew members to troubleshoot complex issues with aircraft fuel systems.
- Completed critical repairs under strict deadlines, minimizing flight delays due to malfunctioning fuel systems.
- Handled aviation fuel and chemicals with correct procedures and quality control standards.
Education
Associate of Applied Science - Emergency Medical
San Jacinto College
Pasadena, TX12-2010
High School Diploma -
Channelview High School
Channelview Tx05-2002
Skills
- Dispatch software
- Incident Reporting
- Policy compliance
- Dispatching procedures
- Situational Awareness
- Patience and Tolerance
- Memory retention
- Typing Speed
- Geographical knowledge
- Teamwork and Collaboration
- Information documentation
- Prioritization
- Decision-Making
- Active Listening
- Critical Thinking
- Crisis Management
- Data entry proficiency
- Call Management
- Computer-aided dispatching
Certification
- EMD - Emergency Medical Dispatch
- EMT - Certified Emergency Medical Technician
Timeline
Senior Dispatcher
Harris County Emergency Corps
05.2012 - Current
Emergency Medical Technician
Highlands Fire Department
10.2010 - 03.2019
Aircraft Fuel Systems Journeyman
United States Air Force, USAF
08.2002 - 07.2008
Associate of Applied Science - Emergency Medical
San Jacinto College
High School Diploma -
Channelview High School
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