Jennifer Wilkinson
Reno,NV
Summary
Dynamic manager with a proven track record at Bambu Restaurant, enhancing customer satisfaction and team performance through effective leadership and conflict resolution. Skilled in customer service and decision-making, I successfully improved marketing strategies and cross-trained staff, driving profitability while fostering a positive work environment.
Overview
27
27
years of professional experience
Work History
Manager
Bambu Restaurant
09.2009 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Teacher Assistant
Medford Montessori School
09.2007 - 06.2009
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
Store Manager
Gap
06.1998 - 02.2003
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Education
Bachelor of Science - Business Administration
Southern Oregon University
Ashland, ORSkills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Bambu Restaurant
09.2009 - 01.2025
Teacher Assistant
Medford Montessori School
09.2007 - 06.2009
Store Manager
Gap
06.1998 - 02.2003
Bachelor of Science - Business Administration
Southern Oregon University
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