Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Jennifer Will

Customer Service
Springfield,MO
Everything in life is just for a while.
Philip K. Dick

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

9
9
years of professional experience

Work History

Server Shift Leader

Gettn Basted
04.2021 - 02.2023
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.

Server Shift Leader

Wings Etc
07.2019 - 01.2021
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.

Store Manager

Canna Bliss
12.2019 - 06.2020
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Bartender

W. F. Cody's
05.2015 - 06.2018
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.

Server Trainer

Waffle House
10.2013 - 06.2015
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Utilized effective communication techniques to support server learning and comprehension.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.

Education

GED - General Studies

Mather High School, Chicago, IL

Skills

  • Production Preparation
  • Staff Schedule Administration
  • Customer Needs Assessments
  • Servsafe Certified
  • Cleaning and Sanitation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Server Shift Leader - Gettn Basted
04.2021 - 02.2023
Store Manager - Canna Bliss
12.2019 - 06.2020
Server Shift Leader - Wings Etc
07.2019 - 01.2021
Bartender - W. F. Cody's
05.2015 - 06.2018
Server Trainer - Waffle House
10.2013 - 06.2015
Mather High School - GED, General Studies

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Jennifer WillCustomer Service