Rochelle Crowe

Work History

Server/Shift Leader

Buffalo Wild Wings

06.2017 - Current

Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
As a server provide guests with a memorable experience, handled transactions myself, follow all rules and regulations as set by the company maintain a professional appearance, follow all health guidelines and OSHA

City Carrier Assistant

United States Postal Service, USPS

10.2017 - 02.2018

Planned and cased mail in sequence of delivery for designated route.
Engaged customers with pleasant demeanor and offered to help with mail-related issues.
Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Operated vehicles and equipment to transport packages and mail pieces.

Manager

Walts Pizza

07.2016 - 02.2017

Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands.
Basic management duties, followed up with upper management and owners as needed, assist where needed, did banking as needed.

Server/Shift Leader

Buffalo Wild Wings

02.2014 - 05.2016

Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, and addressing product availability issues and other communication concerns.
Server duties maintained a professional appearance, gave guests a memorable experience, handled my own transactions, followed all guidelines and rules as set by the company, followed health and safety guidelines followed OSHA rules,

CNA

Good Samaritan Hospital

04.2015 - 12.2015

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Transported patients between rooms and appointments or testing locations.

Supervisor

Sams Club

09.2013 - 12.2014

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Evaluated employee performance and coached and trained to improve weak areas.
Maintained compliance with company policies, objectives and communication goals.

Supervisor

Sams Club

03.2013 - 09.2013

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Evaluated employee performance and coached and trained to improve weak areas.
Maintained compliance with company policies, objectives and communication goals.

Supervisor

Sams Club

09.2009 - 03.2013

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Evaluated employee performance and coached and trained to improve weak areas.
Maintained compliance with company policies, objectives and communication goals.

Summary

Overview

Work History

Server/Shift Leader

City Carrier Assistant

Manager

Server/Shift Leader

CNA

Supervisor

Supervisor

Supervisor

Education

Certified Nurses Assistant Certificate - Nursing

Dental Assistant - Dental

GED -

Skills

Timeline

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