Jocelyn Best
Waterbury,CT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server Shift Leader
Spartan Restaurant And Bar
Waterbury, CT
02.2010 - Current
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Managed scheduling for 15 servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Cultivated warm relationships with regular customers.
Education
No Degree - General Studies
Western Connecticut State University
Danbury, CTAssociate of Science - Radiologic Technology
Naugatuck Valley Community College
Waterbury, CT05.2023
Skills
- Maintaining Clean Work Areas
- Natural Leadership
- Operational Efficiency
- Warm and Friendly
- Team Player
- Customer Service and Rapport
- Conflict and Complaint Resolution
- Customer Needs Assessments
- Adaptable and Flexible
Certification
- CPR certified
Timeline
Server Shift Leader
Spartan Restaurant And Bar
02.2010 - Current
No Degree - General Studies
Western Connecticut State University
Associate of Science - Radiologic Technology
Naugatuck Valley Community College
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