Adriana Valenzuela
Calexico,CA
Summary
Flexible Server Shift Leader equally comfortable going hands-on in busy dining rooms or managing dozens of wait staff personnel and associated logistics. Thrives in high-volume environments. Passionate about providing positive experiences for customers and employees alike.
Overview
2
2
years of professional experience
Work History
Server Shift Leader
Karina's Mexican Food
09.2020 - 03.2021
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Managed food resources, memorized orders and coordinated customer service.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Cashier Team Lead
Elegant Boutique
10.2019 - 12.2019
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Monitored areas for security issues and safety hazards.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
Customer Service Associate
Rainbow Shops
03.2015 - 11.2016
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Education
Medical Assisting
Calregional
El Centro, CA11.2019
Skills
- Cool Under Pressure
- Able to Lift 30 Pounds
- Maintaining Clean Work Areas
- Billing and Payment Processing
- Dining Room Cleaning and Upkeep
- Team Player
- Order Accuracy and Delivery
Languages
Spanish
Full Professional
English
Elementary
Timeline
Server Shift Leader
Karina's Mexican Food
09.2020 - 03.2021
Cashier Team Lead
Elegant Boutique
10.2019 - 12.2019
Customer Service Associate
Rainbow Shops
03.2015 - 11.2016
Medical Assisting
Calregional
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