Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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McKenna Murphy

Buda,TX

Summary

Versatile service worker with years of experience in fast-paced environments.

Dedicated to expanding knowledge of the arts after acquiring education in art history, and eager to get a foot in the door and obtain insider knowledge of the industry.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server Shift Leader

The Soup Peddler
Austin, Texas
06.2018 - Current
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Provided owner with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.

Intern

StageSpot Professional Lighting
Austin, Texas
05.2018 - 08.2018
  • Sorted and organized files, spreadsheets and reports.
  • Completed research, compiled data, updated spreadsheets and produced timely reports.
  • Worked on projects using knowledge gained in classes to put together recommendations for issues.
  • Wrote blog posts and contributed to other content creation for company website.

Expeditor

The Salt Lick BBQ
Driftwood, TX
04.2016 - 08.2016
  • Trained new expeditors and food runners according to company policies and standards.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Executed and supervised plate preparation according to temperature and condiment specifications.

Lifeguard /Lead Swim Instructor

YMCA Of Austin
Buda, TX
06.2014 - 05.2016
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
  • Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.

Education

Bachelor of Arts - Rhetoric And Writing, Minor in Art History

University of Texas At Austin
Austin, TX
12.2021

Skills

  • Restaurant Operation
  • Customer Needs Assessments
  • Conflict and Complaint Resolution
  • Physical Stamina
  • Cool Under Pressure
  • Natural Leadership

Affiliations

Four-Year Radio DJ for 91.7 FM in Austin, TX - UT Student-Run Radio Station

Certification

Business Foundations Certificate from UT Austin

Timeline

Server Shift Leader

The Soup Peddler
06.2018 - Current

Intern

StageSpot Professional Lighting
05.2018 - 08.2018

Expeditor

The Salt Lick BBQ
04.2016 - 08.2016

Lifeguard /Lead Swim Instructor

YMCA Of Austin
06.2014 - 05.2016

Bachelor of Arts - Rhetoric And Writing, Minor in Art History

University of Texas At Austin

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McKenna Murphy