Year of professional experience
Daniel Ortiz
McKinney,TX
Summary
Highly motivated, nobody works harder than i do. Lots of costumer service experience. Faced many hardships but never let it effect my work ethic or those around me. Love leading the team and making other people around me better. Grew up as a captain on most of my sports teams. Great people person, and outgoing but always professional.
Overview
1
1
Work History
Server Shift Leader
Mani Bushman
McKinney, TX
12.2021 - 07.2022
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Online Grocery Associate
Walmart
McKinney, TX
07.2019 - 02.2020
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Education
High School Diploma -
Texas Connections Academy
Houston, TX05.2022
Skills
- Specials Promotion and Upselling
- Conflict and Complaint Resolution
- Cool Under Pressure
- Guest Satisfaction
- Customer Service and Rapport
- Team Player
- Able to Lift 30 Pounds
- Natural Leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server Shift Leader
Mani Bushman
12.2021 - 07.2022
Online Grocery Associate
Walmart
07.2019 - 02.2020
High School Diploma -
Texas Connections Academy
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