Daisey Ruffin
Clerical Assistant
Garner,NC
Summary
Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialized in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Highly organized and adaptable to change. Skilled in anticipating customer needs and overcoming objections. Thrives in fast pace, high-volume environments. Passionate about providing positive experiences for customers and employees alike.
Overview
7
7
years of professional experience
Work History
Server Shift Leader
Uncle Julio's Restaurant
Raleigh, NC
08.2021 - Current
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Prestige Beauty Advisor
Ulta Beauty
Garner, NC
08.2018 - 08.2021
- Processed payments, entering sales in register for prompt customer service.
- Recommended specific hair and beauty products to meet individual customer needs.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Completed timely and accurate resets based on seasonal demands and special promotional requirements.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Cashier
Foodlion Grocery Store
Raleigh, NC
05.2015 - 08.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
High School Diploma -
Leesville High School
Leesville, NC05.2018
Skills
- Cool Under Pressure
- Specials Promotion and Upselling
- Order Accuracy and Delivery
- Team Player
- Billing and Payment Processing
- Staff Schedule Administration
- Developing Rapport with Guests
- Conflict and Complaint Resolution
Timeline
Server Shift Leader
Uncle Julio's Restaurant
08.2021 - Current
Prestige Beauty Advisor
Ulta Beauty
08.2018 - 08.2021
Cashier
Foodlion Grocery Store
05.2015 - 08.2018
High School Diploma -
Leesville High School
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