Jennifer Haywood
Schertz,TX
Summary
Flexible Server Shift Leader equally comfortable going hands-on in busy dining rooms or managing dozens of wait staff personnel and associated logistics. Thrives in high-volume environments. Passionate about providing positive experiences for customers and employees alike.
Overview
37
37
years of professional experience
Work History
Server Shift Leader
Sagora
02.2022 - Current
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Jennifer's Cafe
Independently Owned
03.1997 - 02.2019
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
- Produced food and drink products adhering to company quality and quantity standards.
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Oversaw training of more than [Number] team members.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Shift Leader
Sonic
01.1997 - 12.2011
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Derby High School
Derby, KS05.1996
Skills
- Preparing Guest Salads
- Maintaining Clean Work Areas
- Order Accuracy and Delivery
- Menu Memorization and Presentation
- Team Player
- Customer Relationship Management
- Cool Under Pressure
- Dining Room Cleaning and Upkeep
- Warm and Friendly
- Able to Lift 30 Pounds
- Guest Relations
- Natural Leadership
- Quality Control Guidelines
Timeline
Server Shift Leader
Sagora
02.2022 - Current
Jennifer's Cafe
Independently Owned
03.1997 - 02.2019
Shift Leader
Sonic
01.1997 - 12.2011
High School Diploma -
Derby High School
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