Silvia Gonzalez
Island Park ,NY
Overview
10
10
years of professional experience
Work History
Server Shift Leader
Zona De Cuba
The Bronx, NY
11.2020 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Server
Blend On The Water
Long Island City, NY
09.2018 - 06.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
La Guardia Airport
Queens, NY
08.2013 - 05.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Accounting - Business Administration
La Guardia
Long Island City, NY03.2014
Skills
- Preparing Guest Salads
- Phone Inquiries
- Operational Efficiency
- Preventive Maintenance
- Customer Relationship Management
- Dining Room Management
- Guest Satisfaction
- Customer Service Management
- Station Preparation
- Customer Preferences
- Food Safety
- Work Assignments
- Verbal and Written Communication
- Food and Beverage Pairings
- Wine and Liquor Service
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server Shift Leader
Zona De Cuba
11.2020 - Current
Server
Blend On The Water
09.2018 - 06.2020
Server
La Guardia Airport
08.2013 - 05.2015
Accounting - Business Administration
La Guardia