Silvia Gonzalez
Island Park ,NY
Overview
10
10
years of professional experience
Work History
Server Shift Leader
Zona De Cuba
11.2020 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Server
Blend On The Water
09.2018 - 06.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
La Guardia Airport
08.2013 - 05.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Accounting - Business Administration
La Guardia
Long Island City, NY03.2014
Skills
- Preparing Guest Salads
- Phone Inquiries
- Operational Efficiency
- Preventive Maintenance
- Customer Relationship Management
- Dining Room Management
- Guest Satisfaction
- Customer Service Management
- Station Preparation
- Customer Preferences
- Food Safety
- Work Assignments
- Verbal and Written Communication
- Food and Beverage Pairings
- Wine and Liquor Service
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server Shift Leader
Zona De Cuba
11.2020 - Current
Server
Blend On The Water
09.2018 - 06.2020
Server
La Guardia Airport
08.2013 - 05.2015
Accounting - Business Administration
La Guardia
Similar Profiles
Manu SinghManu Singh
Bartender at Zona De CubaBartender at Zona De Cuba
Lina EstebanLina Esteban
Server at Zona de CubaServer at Zona de Cuba
Jesus CarreteroJesus Carretero
Barback at Zona De Cuba RestaurantBarback at Zona De Cuba Restaurant
Javier DiegoJavier Diego
Table Busser at Zona de cubaTable Busser at Zona de cuba
JUSTIN JACKSONJUSTIN JACKSON
Roving Personal Banker at Wells FargoRoving Personal Banker at Wells Fargo