Crystal Ritchie
Linville,VA
Summary
Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.
Overview
18
18
years of professional experience
Work History
Server Shift Leader
Joe's Griddle & Grill
09.2011 - Current
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
CNA
Avante At Harrisonburg
08.2006 - 06.2009
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Shift Supervisor
Rite Aid
02.2003 - 08.2006
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied security, safety and loss prevention strategies during shifts.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Regulated pricing, inventory count and supply during shift hours.
Education
Certification - Medical Terminology/Transcription
Massanutten Technical Center
Harrisonburg, VA08.2007
Certification - CNA
Massanutten Technical Center
Harrisonburg, VA01.2006
High School Diploma -
Broadway High School
Broadway, VA06.2005
No Degree - Criminal Justice
Massanutten Technical Center
Harrisonburg, VA06.2005
Skills
- Billing and Payment Processing
- Developing Rapport with Guests
- Phone Inquiries
- Human Resource Management
- Table Bussing
- Restaurant Operation
- Operational Efficiency
- Preparing Guest Salads
- Guest Satisfaction
- Personnel Training
- Customer Needs Assessments
- Verbal and Written Communication
- Customer Service Management
- Storage Organization
- Food Presentation
- Age Verification
- Safe Handling Standards
- Hospitality Administration
- Facilitating Change
- Time Estimates
- Natural Leadership
- Customer Service and Rapport
- Transactions and Cash Handling
- Cool Under Pressure
- Covid Symptom Screening
- Adaptable and Flexible
- High-Volume Dining
- Special Requests and Substitutions
- POS Transactions
- Accounting Records
Timeline
Server Shift Leader
Joe's Griddle & Grill
09.2011 - Current
CNA
Avante At Harrisonburg
08.2006 - 06.2009
Shift Supervisor
Rite Aid
02.2003 - 08.2006
Certification - Medical Terminology/Transcription
Massanutten Technical Center
Certification - CNA
Massanutten Technical Center
High School Diploma -
Broadway High School
No Degree - Criminal Justice
Massanutten Technical Center
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