Ricky Woodard
Jonesville,SC
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Organized server with experience in high volume restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.
Overview
8
8
years of professional experience
Work History
Server Shift Leader
Texas Roadhouse
Spartanburg, SC
12.2021 - Current
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Server Shift Leader
Olive Garden
Spartanburg, SC
03.2020 - 12.2021
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Cracker Barrell Old Country Store
Spartanburg, SC
06.2018 - 03.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Combat Engineer (MOS 1371)
USMC Camp Pendleton
Camp Pendleton , CA
08.2008 - 06.2012
- Constructed floating bridges and temporary roadways to facilitate movement of large convoys of equipment and personnel to and from battle areas.
- Prepared teams for combat operations by bringing in and effectively training top talent.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and booby traps.
- Conducted ground reconnaissance for roads, bridges and tunnels and reported findings to commander.
Education
No Degree - General Studies
Marine Corps Institute
Camp Pendleton, CAHigh School Diploma -
A-C Central High School
Ashland, IL06.2006
Skills
- Covid Symptom Screening
- Billing and Payment Processing
- Preventive Maintenance
- Preparing Guest Salads
- Operational Efficiency
- Customer Service and Rapport
- Team Player
Timeline
Server Shift Leader
Texas Roadhouse
12.2021 - Current
Server Shift Leader
Olive Garden
03.2020 - 12.2021
Server
Cracker Barrell Old Country Store
06.2018 - 03.2020
Combat Engineer (MOS 1371)
USMC Camp Pendleton
08.2008 - 06.2012
No Degree - General Studies
Marine Corps Institute
High School Diploma -
A-C Central High School
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