Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Williams

Spearfish,SD

Summary

Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

8
8
years of professional experience

Work History

Professional House Cleaner

Or Outback Cleaning
Lakeview, Oregon
08.2020 - 04.2022
  • Wiped walls, decoration and appliances.
  • Managed workload across 12 houses and satisfied customer needs for cleaning standards and details.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Disassembled lighting fixtures for thorough cleaning.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.

Wildland Firefighter

Bureau Of Land Management, BLM
Lakeview, Oregon
05.2017 - 11.2017
  • Cut and cleared brush and dug trenches to create fire lines using axes, chainsaws or shovels.
  • Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle.
  • Established water supplies, connected hoses, and directed water onto fires.
  • Operated pumping engine to direct water pressure in hose and nozzle for most efficient operation.
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.

Cashier

Ace Hardware
Susanville, California
11.2016 - 05.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Waitress

Lumberjacks Restaurant
Susanville, California
12.2015 - 03.2017
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Inspected dishes and utensils for cleanliness.
  • Checked identification for minimum age for sale of alcoholic beverages.

Waitress

El Tepeyac
Susanville, California
07.2015 - 11.2016
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Prepared specialty desserts for customers for special occasions.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Checked identification for minimum age for sale of alcoholic beverages.

Waitress

Diamond Mountain Casino, Hotel, And Brewery
Susanville, California
03.2013 - 12.2015
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.

Education

No Degree - Phlebotomy

National Career Education
Rancho Cordova, CA
04.2012

Certificate of Education - Fire Science Technology

Lassen Community College
Susanville, California
03.2017

High School Diploma -

Las Lomas High School
Walnut Creek, California
05.2009

Skills

  • Transactions and Cash Handling
  • Team Player
  • Age Verification
  • Order Accuracy and Delivery
  • Warm and Friendly
  • POS
  • To-Go Order Preparation

Timeline

Professional House Cleaner

Or Outback Cleaning
08.2020 - 04.2022

Wildland Firefighter

Bureau Of Land Management, BLM
05.2017 - 11.2017

Cashier

Ace Hardware
11.2016 - 05.2017

Waitress

Lumberjacks Restaurant
12.2015 - 03.2017

Waitress

El Tepeyac
07.2015 - 11.2016

Waitress

Diamond Mountain Casino, Hotel, And Brewery
03.2013 - 12.2015

No Degree - Phlebotomy

National Career Education

Certificate of Education - Fire Science Technology

Lassen Community College

High School Diploma -

Las Lomas High School

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