Jennifer Williams
Fairfield,OH
Summary
My objective is to utilize these combined skills and experience to contribute to a progressive, growth-oriented organization.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
19
19
years of professional experience
Work History
Mail Room Administrator
Macy’s
Springdale, Ohio
12.2021 - Current
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained inventory of supplies used in the daily operations of the mailroom.
Customer Service Representative
Anthem Blue Cross Blue Shield
Mason, Ohio
12.2020 - 12.2021
- Taking inbound calls to assist members with their over-the-counter benefits.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
IP Scanning Agent
Macy’s
West Chester Township, Ohio
10.2016 - 10.2020
- Sorted incoming mail for delivery to the appropriate departments or individuals.
- Operated mail room equipment or machines to perforate, stuff envelopes, or apply postage.
- Maintained accurate records of all incoming and outgoing mail items.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Macy’s
Mason, Ohio
07.2008 - 10.2016
- Internet Customer Services.
- Taking orders via internet and via live chat
- Taking inbound calls.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Week End Receptionist
Meadowbrook Care Center
Cincinnati, Ohio
11.2006 - 11.2008
- Answering an eight multi-phone line for resident family members, hospitals, doctors and doctor office staff at a long term, rehabilitation, and memory care center.
- Greeting and checking in patients and entering patient demographic information into the facility’s database.
- Maintaining files, conducting special projects as assigned, processing survey mailings to residents’ families, updating records for discharged.
- Customer service for families, staff, and visitors; problem solving, communication to appropriate staff.
Claims Representative
United Medical Resources
Blue Ash, Ohio
06.2007 - 06.2008
- Assisting patients with their benefits.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Reviewed documentation and accounts to gain full picture.
Customer Service Representative
Medco Health Solutions
Fairfield, Ohio
06.2006 - 06.2007
- Communicated with physician’s offices to clarify patients’ prescriptions.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma -
Lakota East High School
West Chester, OH05-1999
High School Diploma - Graphic Design
D. Russle Lee Vocational School
Cincinnati, OH05-1999
Skills
- Multitasking Abilities
- Customer service
- Excellent communication
- Attention to detail
- Problem-solving abilities
- Organizational skills
References
Available on request
Timeline
Mail Room Administrator
Macy’s
12.2021 - Current
Customer Service Representative
Anthem Blue Cross Blue Shield
12.2020 - 12.2021
IP Scanning Agent
Macy’s
10.2016 - 10.2020
Customer Service Representative
Macy’s
07.2008 - 10.2016
Claims Representative
United Medical Resources
06.2007 - 06.2008
Week End Receptionist
Meadowbrook Care Center
11.2006 - 11.2008
Customer Service Representative
Medco Health Solutions
06.2006 - 06.2007
High School Diploma -
Lakota East High School
High School Diploma - Graphic Design
D. Russle Lee Vocational School