Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Williams

Summary

Dynamic manager with a proven track record at Millennium Print Group, excelling in team leadership and customer service. Enhanced productivity through effective staff training and conflict resolution, while implementing lean manufacturing principles. Recognized for improving operational efficiency and maintaining high-quality service delivery, ensuring customer satisfaction and a safe work environment.

Overview

31
31
years of professional experience

Work History

Manager

Millennium Print Group
08.2023 - 08.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.

Supervisor

Millennium Print Group
08.2022 - 08.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Frequently inspected production area to verify proper equipment operation.

Lead Machine Operator

Millennium Print Group
08.2016 - 08.2022
  • Responsible for maintaining and operating a Longford Overwrap machine. This machine has 13 feeders with various cards for each feeder.
  • for staging the product at proper feeders throughout the day
  • and managed a team of five production helpers
  • for following job, jacket, criteria, and appropriately packing and labeling product to be shipped
  • Supported continuous improvement initiatives by proactively identifying areas of potential improvement within the production process.
  • Enhanced overall equipment effectiveness by implementing lean manufacturing principles within the production area.

Lead Finishing Machine Operator

Graphic Visual Solutions
11.2012 - 08.2016
  • Responsible for the make ready and operation of 32" MBO Navigator folder and 26 Stahl folder.
  • Made ready and operated a GMS gluer attachment with three glue heads on the 26" Stahl folder. The folder work included folding four page 8, page 12 page and 16 page signatures for saddlestitch and perfect bound books. I also perforated, slit and scored using the tech fold multitool and matrix creasing system that is compatible with both MBO install folders.
  • Responsible for the make ready and operation of Polar 137 AutoTrim cutters, Heidelberg 22"x30.25" cylinder press, GBC professional 503IT laminator and 3 head Lawson and Challenge drills.
  • Trained on Media folders/gluers with hhs cold and hot melt glue system.
  • Trained with the Tamarack window attachment
  • Able to make ready and operate most straight line work.
  • Able to make ready and operate the auto bottom cartons.

Lead Finishing Machine Operator

Hutchins-Allgood Printing Company
07.2007 - 11.2012
  • Hutchins-Allgood Printing merged with Graphic Visual Solutions in 2012, hence the relocation of my job.
  • Responsible for the make ready and operation of 26" Stahl folders as well as Saber and Prism guillotine cutters
  • Able to efficiently make ready and operate the Heidelberg 32" cylinder press.
  • Reinforced company''s reputation for excellence by delivering high-quality finished products that met or exceeded customer expectations.
  • Collaborated with team members for smooth production processes, resulting in consistently meeting project deadlines.
  • Reduced waste materials by closely monitoring machine operations and performing regular maintenance checks.

Finishing Machine Operator

Printing Port
09.2003 - 11.2007
  • Operated a two color printing press
  • Operated a six color Heidelberg offset printing press.
  • Achieved high levels of precision by carefully measuring raw materials prior to processing them through the finishing machines.
  • Collaborated with team members for smooth production processes, resulting in consistently meeting project deadlines.
  • Demonstrated adaptability by learning various types of finishing machinery, increasing versatility across production lines.

Prepress/Finishing Machine Operator

Hutchison-Allgood Printing Company
06.1994 - 09.2003
  • Responsible for make ready and operation f 26" Stahl folders as well as Saber and Prism guillotine cutters.
  • Made ready and operated Heidelberg 32". Cylinder press.
  • Performed routine inspections to identify potential issues before they escalated, minimizing downtime for repairs.
  • Maximized productivity through consistent attention to detail, resulting in minimal errors during the finishing process execution.
  • Ensured a safe working environment with strict adherence to safety guidelines and protocols.

Education

High School Diploma -

Northwest Guilford High School
Greensboro, NC
06-1987

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Relationship building
  • Operations management
  • Cross-functional teamwork
  • Conflict resolution

Timeline

Manager

Millennium Print Group
08.2023 - 08.2025

Supervisor

Millennium Print Group
08.2022 - 08.2023

Lead Machine Operator

Millennium Print Group
08.2016 - 08.2022

Lead Finishing Machine Operator

Graphic Visual Solutions
11.2012 - 08.2016

Lead Finishing Machine Operator

Hutchins-Allgood Printing Company
07.2007 - 11.2012

Finishing Machine Operator

Printing Port
09.2003 - 11.2007

Prepress/Finishing Machine Operator

Hutchison-Allgood Printing Company
06.1994 - 09.2003

High School Diploma -

Northwest Guilford High School

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