Jennifer Williams
Port Saint Lucie,FL
Summary
Dedicated banking professional with 10+ years of experience in retail banking, teller supervision, and branch operations. Proven record of zero-error cash handling, vault management, audit compliance, and exceptional client service. Recognized for perfect audits, strong operational accuracy, and relationship-building skills. Highly proficient in financial systems, transaction processing, and regulatory procedures.
Overview
22
22
years of professional experience
Work History
Retail Personal Banker I
Regions Bank
Palm Beach Gardens, FL
10.2023 - 10.2024
- Vault custodian and Consignment Audit Champion.
- Assist with day to day teller transaction each interaction giving 5 STAR service.
Universal Retail Personal Banker
Comerica Bank
Palm Beach Gardens, FL
02.2021 - 10.2023
- Use consultative sales process to identify current and future potential financial needs, with focus on cross-selling various product offerings resulting in 50% increase in sales and referrals.
- Universal Banker with assigned cash drawer, and tasked with vault, Teller Currency Recycler "TCR", and ATM, duties on daily basis with zero discrepancies.
Branch Sales & Service Associate II
PNC Bank
Palm Beach Gardens, FL
10.2018 - 02.2021
- Coordinated calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists.
- Universal Banker with focus on delivering exceptional service with every client, every interaction.
- Resolved customer complaints to maintain high level of satisfaction resulting in 98% Client Satisfaction Score.
Branch Banker
BB&T Bank
Palm Beach Gardens, FL
01.2015 - 01.2018
- Worked closely with bank clients and BB&T Business partners; Wealth & Private Advisors, Mortgage Loan officers, to meet our clients' needs and increase branch sales by 45%.
- Supported Banking Center Manager with oversight and adherence to regulatory, security and audit requirements for "Passing" Audits.
Teller Supervisor
BB&T Bank
Smyrna, GA
01.2010 - 01.2015
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements, which included bank operations, security and compliance for "Perfect" Teller and Branch audits
Relationship Banker
BB&T Bank
Melbourne, FL
01.2008 - 01.2010
- Responsible for business development, client sales & Servicing increasing clients base by 25%.
- Exceeded expectations on goals with Investment & Wealth referrals.
Banking Center Manager
Bank of America
Melbourne, FL
01.2003 - 01.2008
- Performed banking, business administration and financial tasks to guarantee Five-Star service for clients.
- Managed and coached banking center staff around sales and referrals increasing branch sales by 15%.
Education
Associate in Arts Degree -
Eastern Florida State College (Formerly Brevard Community College)
Cocoa, FL06-2013
Skills
Cash Handling & Balancing
Vault & ATM Operations
Transaction Processing & Verification
Regulatory Compliance & Audit Readiness
Customer Service & Relationship Building
Cross-Selling & Referral Generation
Operational Controls & Risk Management
Microsoft Office Windows OS Multi-System Navigation
Accomplishments
- Voice of the Customer Champion – Client Satisfaction.
- Florida Community Volunteer Officer.
- Branch CXI champion – Client Satisfaction.
- Multiple Award Recipient for Perfect Teller & Branch Audits.
- Olympian Award Winner for Superior Client Service.
- Three Time President’s Club Award Winner for Investment & Wealth Management Referrals.
- Award of Excellence Spirit Celebration Award for Excellent Client Service.
Timeline
Retail Personal Banker I
Regions Bank
10.2023 - 10.2024
Universal Retail Personal Banker
Comerica Bank
02.2021 - 10.2023
Branch Sales & Service Associate II
PNC Bank
10.2018 - 02.2021
Branch Banker
BB&T Bank
01.2015 - 01.2018
Teller Supervisor
BB&T Bank
01.2010 - 01.2015
Relationship Banker
BB&T Bank
01.2008 - 01.2010
Banking Center Manager
Bank of America
01.2003 - 01.2008
Associate in Arts Degree -
Eastern Florida State College (Formerly Brevard Community College)