Jennifer Williamson
Azle,TX
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
Triple J Logistics Management/ Triple J Hauling of Texas
03.2019 - Current
- Collaborating with staff members to formulate and implement transportation-related procedures as well as company revenue goals and customer service objectives
- Planning, organizing, and managing staff members to ensure work is completed and consistent with the company’s standards
- Responsible for divisional economic performance and development
- Directing investigations to verify and resolve customer or shipper complaints
- Monitor and report on transportation costs on both the brokerage and asset side
- Work directly with the COO and all upper management personal to maintain the to goals for the company
- Maintain a high degree of integrity at all times in all circumstances
- Assist the sales team with marketing transportation services by providing information about available capacity and working with existing customers in sales opportunities
- Provide back up support for administrative staff in the performance of their duties
- Perform all duties in a professional manner which promotes the image, growth, profitability and success of the company.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Account Manager
Elston Nationwide Carriers
01.2015 - 02.2019
- Develop and manage 12 core customer accounts
- Report directly to business owners, vice presidents, shipping managers, and transportation managers
- Customer service professional with strong operations skills
- Operate in a fast-paced environment that includes making 200+ outbound/inbound calls daily
- Negotiate with carriers and customers on pricing to ensure company profitability
- Maintain communication regarding shipment updates with customers and carriers
- Knowledgeable in FMCSA and HOS regulations
- Contract development to assign loads to carriers nationwide
- Maintain large data base of regular customer lanes and core carriers (approx
- 6,000).
Account Manager
Burleson Carrier Company
01.2012 - 12.2014
- Develop and manage 12 core customer accounts meeting annual GP 3 million
- Report directly to business owners, shipping managers, and transportation managers
- Developed and managed 2 direct reports
- Customer service professional
- Knowledgeable in FMCSA and DOT rules and regulations
- Operate in a fast-paced environment that includes making 200+ outbound/inbound calls daily
- Negotiate with carriers and customers on pricing to ensure company profitability
- Maintain communication regarding shipment updates with customers and carriers via phone and email
- Audit, examine, and register new carriers to ensure carrier requirements were parallel with company guidelines
- Audit carrier insurance, W9’s, and fleet SAFER scores
- Contract development to assign loads to carriers nationwide
- Maintain large data base of regular customer lanes and core carriers (approx
- 6,000).
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Education
High School Diploma -
Martin High School
Arlington, TX05.1995
Skills
- MS Office Suite
- PCS Dispatch and Accounting Software
- DAT
- Internet Truck Stop
- Multi Line Telephone Systems
- 10 key
- P&L Management
- Customer Service
- Incidents Management
- Schedule Management
- Supply Chain Logistics
- Operations Management
Timeline
Operations Manager
Triple J Logistics Management/ Triple J Hauling of Texas
03.2019 - Current
Account Manager
Elston Nationwide Carriers
01.2015 - 02.2019
Account Manager
Burleson Carrier Company
01.2012 - 12.2014
High School Diploma -
Martin High School
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