Jennifer Wilmot
Toms River,NJ
Summary
Experienced Sales & Leasing Professional with strong negotiation, relationship-building, and customer service skills. Skilled at guiding clients through complex vehicle, financing, and lease decisions while closing deals and building trust.
Overview
9
9
years of professional experience
Work History
Sales & Leasing Professional
Lester Glenn GMC
03.2021 - Current
- Guided customers through vehicle selection, financing options, and lease terms
- Presented GMC features, trim packages, and pricing details during showroom consultations
- Coordinated test drives, trade-in appraisals, and delivery paperwork with sales and finance teams
- Maintained accurate CRM records for leads, follow-ups, and customer communications
- Negotiated lease agreements and purchase terms while supporting compliance requirements
- Assisted customers with credit applications, incentives, and protection plan selections
- Collaborated with management to resolve objections and close retail and lease deals
- Advised returning customers on lease renewals, upgrades, and vehicle return processes
- Participated in ongoing professional development programs to stay current on industry trends and enhance selling techniques.
- Established rapport with prospective clients by actively listening to their preferences and offering tailored solutions that met their specific requirements.
- Boosted sales revenue by effectively communicating product benefits and negotiating lease terms with clients.
Service Advisor
Lester Glenn GMC
07.2024 - 03.2025
- Prepared used car internal repair order & provided oversight to sales department.
- Communicated repair recommendations, timelines, and pricing clearly to support informed service decisions.
- Coordinated workflow between customers, technicians, and parts staff to maintain efficient shop operations.
- Scheduled service appointments and managed follow-up communication to support timely vehicle maintenance.
- Greeted customers, documented vehicle concerns, and created accurate repair orders for technician review.
- Reviewed inspection findings, identified needed maintenance, and presented upsell opportunities professionally.
- Monitored repair progress and updated customers throughout service, reducing delays and confusion.
- Processed warranty and customer-pay repair details accurately within dealership service systems.
- Resolved customer concerns promptly while maintaining strong satisfaction and repeat service relationships.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Career Break
Stay At Home Mom
07.2017 - 03.2021
Education
High School Diploma -
Woodbridge High School
Woodbridge, NJ06-1999
Skills
- Proficient in MS Office, Reynolds & Reynolds/Focus, & Global Connect
- Strong negotiation skills
- Product presentation
- Sales strategy development
- Client needs assessment
- Interpersonal relations
- Prospecting new clients
- Goal oriented
- Relationship building
- Closing techniques
- Upselling Accessories
- Cold calling
- Vendor relationship management
- Contract negotiation
- Referral generation
- Internet communication
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
Timeline
Service Advisor
Lester Glenn GMC
07.2024 - 03.2025
Sales & Leasing Professional
Lester Glenn GMC
03.2021 - Current
Career Break
Stay At Home Mom
07.2017 - 03.2021
High School Diploma -
Woodbridge High School