Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Wilson

Kokomo,IN

Summary

Dynamic professional with a strong background in patient care at Agency, excelling in vital signs monitoring and compassionate support. Proven ability to enhance operational efficiency as a Manager at Divas, implementing training programs and performance metrics. Skilled in time management and dedicated to delivering exceptional service in fast-paced environments.

Overview

20
20
years of professional experience

Work History

CNA

Agency
07.2002 - 01.2022
  • Assisted patients with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs, documenting changes for healthcare team review.
  • Communicated effectively with patients and families regarding care plans.
  • Maintained cleanliness and safety of patient environments to prevent infections.
  • Supported nursing staff by preparing equipment and supplies for procedures.
  • Administered medications as directed, adhering to safety protocols and guidelines.

Manager

Divas
02.2010 - 09.2014
  • Led team in achieving operational efficiency through process improvements and strategic workflow management.
  • Developed training programs to enhance staff competence and ensure high-quality service standards.
  • Implemented performance metrics to evaluate team productivity and identify areas for improvement.
  • Collaborated with cross-functional teams to align operational goals with overall business objectives.

Bartender

Body Shop
05.2004 - 08.2010
  • Prepared and served beverages following standardized recipes and customer preferences.
  • Maintained cleanliness of bar area, ensuring compliance with health and safety regulations.
  • Assisted in inventory management, tracking stock levels and ordering supplies as needed.
  • Engaged with customers to provide exceptional service and build rapport during busy shifts.
  • Trained new staff on bar procedures, enhancing team efficiency and service quality.
  • Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
  • Collaborated with kitchen staff to coordinate food and beverage pairings for events.

Education

Certification - Medical Assistant

Ross Education Center
Kokomo, IN
03.2014

GED - Basic Subject

Tucker Vocation School
Marion, IN
04.2000

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy

Timeline

Manager

Divas
02.2010 - 09.2014

Bartender

Body Shop
05.2004 - 08.2010

CNA

Agency
07.2002 - 01.2022

Certification - Medical Assistant

Ross Education Center

GED - Basic Subject

Tucker Vocation School

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