Jennifer Winkler
Lake In The Hills,IL
Summary
Dynamic Skin Care Studio Manager at The Facial Bar with a proven track record in client rapport and process improvement. Successfully expanded the client base through strategic networking and organized promotions, while fostering a collaborative team environment. Skilled in EMR documentation and dedicated to enhancing customer satisfaction,
Overseeing daily operations, team leadership, and project coordination. Strong skills in management and creative direction. Proven track record in driving sales growth, proficient in strategic planning, sales strategy development and planning.
Overview
15
15
years of professional experience
Work History
Skin Care Studio Manager
The Facial Bar
Crystal Lake, IL
08.2018 - Current
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
- Strengthened relationships with external partners such as vendors or suppliers, promoting collaboration opportunities that ultimately benefited both parties involved.
- Expanded the studio''s client base by proactively seeking out new business opportunities through networking events or industry conferences.
- Developed and implemented strategies to increase studio visibility and reach more clients.
- Recruited, trained, and developed high-performing and customer-focused team from scratch.
- Increased client satisfaction with personalized service and attention to detail in project execution.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Hospice Patient Care Technician
Journeycare
Barrington, IL
06.2011 - 07.2018
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Documented patient information and care activities in electronic health record.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Enhanced patient care by accurately documenting medical information during physician consultations.
- Ensured accuracy and confidentiality of patient data by diligently reviewing, correcting, and verifying information within the EMR system.
Education
Licensed Esthetician - Esthetics
Mario Tricoci University
Elgin, IL06-2018
Licensed CNA - Certified Nursing Assistant
Elgin Community College
Elgin, IL11-2008
Skills
- Client rapport
- Creative direction
- Budget administration
- Process improvement
- Reporting and documentation
- Onboarding and orientation
- EMR Documentation
Timeline
Skin Care Studio Manager
The Facial Bar
08.2018 - Current
Hospice Patient Care Technician
Journeycare
06.2011 - 07.2018
Licensed Esthetician - Esthetics
Mario Tricoci University
Licensed CNA - Certified Nursing Assistant
Elgin Community College