Jenn Winnicki
Summary
Dynamic Operations Manager skilled in optimizing processes and enhancing team dynamics. Expertise in community engagement and event planning has led to increased brand loyalty and customer satisfaction, while fostering partnerships that drive measurable results and a positive workplace culture.
Overview
9
9
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
01.2021 - Current
- Achieved successful recruitment outcomes by implementing effective hiring strategies.
- Delivered comprehensive onboarding experiences that improved employee retention and satisfaction.
- Achieved high compliance rates through effective training programs.
- Cultivated collaborative environment by coaching and mentoring team partners, enhancing their professional growth.
- Enhanced team performance by fostering an inclusive culture focused on learning and development.
- Utilized interpersonal and problem-solving skills to streamline processes and improve team dynamics.
- Nurtured customer relationships, strengthening brand loyalty and enhancing overall satisfaction levels.
- Achieved increased community engagement through successful planning and execution of events.
- Fostered partnerships with local organizations to expand outreach and participation.
- Cultivated community connections by delivering impactful events that addressed local concerns.
- Experience in strategic planning, team leadership, and operational management drives successful project outcomes while fostering a culture of accountability, belonging, and excellence.
General Manager
Cien Agaves
01.2019 - 01.2021
- Coordinated event logistics, including venue selection, vendor negotiations, and scheduling, to ensure successful execution.
- Analyzed financial reports and implemented profit and loss management practices to drive informed decision-making.
- Managed activities and resources across multiple sites, enhancing operational efficiency.
- Analyzed departmental processes and led strategic initiatives to improve operational efficiency and increase profitability.
- Streamlined hiring and onboarding procedures to ensure a smooth transition for new employees.
- Facilitated training sessions that promoted professional development and improved knowledge retention.
- Created and implemented marketing strategies to improve sales in off-peak seasons.
General Manager
The Boundary
01.2017 - 01.2020
- Organized events and coordinated promotional activities to enhance brand visibility.
- Executed event logistics and marketing strategies in collaboration with teams to improve attendee engagement.
- Collaborated with vendors to ensure smooth event operations.
- Coordinated scheduling for team members to streamline workflow efficiency.
- Assisted in maintaining accurate financial records.
- Supported reconciliation of accounts to ensure accuracy.
- Directed compliance initiatives with industry regulations to uphold safety and quality standards.
- Designed and implemented training programs to elevate staff performance.
- Cultivated a collaborative culture by implementing effective communication strategies and team-building initiatives.
Education
BA - Organizational Leadership
ARIZONA STATE UNIVERSITY
Tempe, AZ05-2026
Skills
- Project Management
- Customer Relationship Management
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Solutions Oriented
- Key Performance Indicators
- Community engagement
- Operations management
- Inventory Optimization
- Recruitment and hiring
- Marketing Campaign Coordination
- Team motivation
- Retail inventory management
- Root-cause analysis
- Sales Team Development
- Customer service management
- Process improvements
- Work prioritization
- Problem-solving
- Employee supervision
- Store operations oversight
- Budget management
- Market Trends Analysis
- Performance management
- Interpersonal skills
- Team collaboration
- Staff training
- Regulatory compliance
- Operational Strategy Development
- Adaptability
- Sales strategy
- Scheduling coordination
- Employee Engagement Initiatives
- Onboarding and orientation
Awards
- Community Champion, 01/01/24 - Present
- Store Manager of the Quarter, Quarter 2
Accomplishments
- Community Grant Coordinator Award 2024-2025
Timeline
Store Manager
Starbucks Coffee Company
01.2021 - Current
General Manager
Cien Agaves
01.2019 - 01.2021
General Manager
The Boundary
01.2017 - 01.2020
BA - Organizational Leadership
ARIZONA STATE UNIVERSITY