Jennifer witkop
Rapid City,South Dakota
Summary
Dedicated professional with a strong background in customer service and staff training. Proven ability to enhance operational efficiency and uphold HIPAA compliance while ensuring accuracy in transactions.
Overview
24
24
years of professional experience
Work History
Key Holder
Torrid
Rapid City, South Dakota
09.2024 - Current
- Guided customers in selecting merchandise aligned with preferences to enhance the shopping experience.
- Processed point-of-sale transactions accurately during checkout.
- Maintained visual merchandising standards to support effective store presentation.
- Trained new employees on store policies and customer service protocols to ensure consistent service quality.
- Monitored stock levels frequently to ensure availability of products. and replenished inventory.
- Verified accuracy of register tills at beginning and end of shift.
Front Desk
My Place Hotel
Rapid City, South Dakota
04.2023 - 04.2025
- Provided exceptional customer service through effective face-to-face and phone interactions.
- Directed daily workflow to ensure smooth operations and timely service delivery.
- Prioritized tasks to consistently meet deadlines and maintain operational efficiency.
Key Holder
Lane Bryant
Rapid City, South Dakota
07.2022 - 02.2023
- Processed point-of-sale transactions accurately to ensure seamless customer experiences.
- Balanced register tills at shift openings and closings to ensure financial accuracy.
- Strengthened customer loyalty through consistent engagement and relationship building.
- Directed visual merchandising efforts to enhance store presentation and maintain brand consistency.
- Finalized operations and closure of store in February 2023.
Laundromat Attendant
Cambell Street Laundry
Rapid City, South Dakota
01.2021 - 01.2022
- Guided customers in selecting appropriate machines and clarified laundry processes to enhance service satisfaction.
- Operated and maintained laundry equipment while ensuring facility cleanliness for optimal customer experience.
- Coordinated drop-off and pick-up service for customers seeking convenience.
- Trained new staff on effective equipment use and customer service standards to ensure consistent service quality.
- Removed finished garments from dryer and folded items into designated baskets or bags for customers.
Certified Pharmacy Technician
Medicap Pharmacy
Rapid City, South Dakota
04.2010 - 05.2011
- Processed prescriptions accurately to ensure timely medication access for diverse customer needs.
- Coordinated with healthcare providers to clarify prescription details and dosage instructions.
- Utilized pharmacy software effectively to maintain organized patient records and prescription information.
- Pharmacist support helped maintain safe preparation and dispensing of medications.
- Strict confidentiality practices upheld HIPAA compliance and reduced risk of data compromise.
Medical Aide
Echo Ridge Good Samaritan
Rapid City, South Dakota
02.2003 - 08.2004
- Monitored patient condition and behavior, promptly escalating changes to the doctor to ensure timely intervention.
- Collected and documented vital signs, providing essential data for ongoing patient assessments.
- Supported patient comfort and mobility through dressing changes, bathing, feeding, and ambulation assistance.
- Maintained accurate patient documentation, supporting continuity of care through comprehensive medical histories and examination results.
Education
Pharmacy Technician Certification - Pharmacy
Western Dakota Technical
Rapid City, SD05-2002
Skills
- Point-of-sale systems
- Customer relationship management
- Sales reporting
- Front desk operations
- Employee training
- Shift coordination
- Detail orientation
- Detail-oriented
- Customer privacy
Timeline
Key Holder
Torrid
09.2024 - Current
Front Desk
My Place Hotel
04.2023 - 04.2025
Key Holder
Lane Bryant
07.2022 - 02.2023
Laundromat Attendant
Cambell Street Laundry
01.2021 - 01.2022
Certified Pharmacy Technician
Medicap Pharmacy
04.2010 - 05.2011
Medical Aide
Echo Ridge Good Samaritan
02.2003 - 08.2004
Pharmacy Technician Certification - Pharmacy
Western Dakota Technical