Jennifer Wolever
Knoxville,TN
Summary
Personable and dedicated manager with extensive experience in the culinary industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients and employee team. Driven to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic professional eagerly promoting teamwork and excellence through a career spent working with all types of personalities. Pursuing a position where a skilled background and attention to detail will be highly valued. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Associate Manager
Cracker Barrell Old Country Store
Rocky Top, TN
02.2006 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Delegated work to staff, setting priorities and goals.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Distributed food to service staff for prompt delivery to customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Ensured compliance with all food safety regulations and sanitation standards.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Maintained detailed records of sales transactions and daily shift reports.
- Assisted staff by serving food and beverages or bussing tables.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Resolved problems or concerns to satisfaction of involved parties.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw food preparation, production and presentation according to quality standards.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Assisted with kitchen preparation during peak times as needed.
- Adhered to all health department regulations regarding food storage and preparation.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Shift Leader
Cracker Barrell Old Country Store
Knoxville, TN
02.1986 - 02.2006
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Scheduled team members for shifts based on business needs and customer demand.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Resolved customer complaints promptly and professionally.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Upheld company standards and compliance requirements for operations.
- Managed daily workflow and scheduled staff for adequate coverage.
- Adhered to all health code regulations while preparing food items for customers.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Coached team members to increase productivity and reduce workplace accidents.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Set specific goals for projects to measure progress and evaluate end results.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Education
Associate of Applied Science - Computer Aided Drafting And Design
ITT Technical Institute
Knoxville, TN05-2006
Skills
- Departmental Management
- Results Analysis
- Department Oversight
- Customer Rapport
- Staff Management
- Sales Coaching
- Strategic Planning
- Operations Management
- Store Management
- Business Development
Certification
- Serve safe food manager
- Serve safe alcohol manager
References
References available upon request.
Timeline
Associate Manager
Cracker Barrell Old Country Store
02.2006 - Current
Shift Leader
Cracker Barrell Old Country Store
02.1986 - 02.2006
Associate of Applied Science - Computer Aided Drafting And Design
ITT Technical Institute