Jennifer Wolfe
Hattiesburg,MS
Summary
Highly adaptable professional with extensive experience in customer service, administrative support, and household management. Skilled in organizing, budgeting, and enhancing operational efficiency. Holds a Master of Science in Library and Information Science, blending strong research and data management abilities with a proven track record of improving customer and client experiences. Ready to contribute and grow within the library and information science field.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Household Manager
Self-Employed
Hattiesburg, USA
01.2013 - Current
- Boosted household efficiency through strategic management of schedules, appointments, and organizational systems
- Managed financial matters for the household, including budgeting, bill payments, and expense tracking
- Scheduled appointments for medical, dental, and self-care needs, including coordinating travel arrangements as needed
Caregiver
Self-Employed
Hattiesburg, USA
02.2019 - 11.2021
- Strengthened client's quality of life through compassionate care and efficient coordination of healthcare appointments
- Provided emotional support and companionship, promoting independence, self-esteem, and quality of life
- Managed household tasks efficiently to support client with a clean and organized home with healthy meals based on dietary restrictions and preferences
Student Designer, Costume Shop
Vonnie Borden Theatre
Hammond, USA
09.2010 - 05.2011
- Reviewed project requirements to plan workflows and evaluate time and budget constraints
- Managed historical research for costume designs for 9 shows while organizing, cataloging, and maintaining contents of costume shop
- Created new costumes and altered existing costumes as needed for productions
Lingerie Department Head
Stage Stores
Bogalusa, USA
10.2007 - 04.2010
- Enhanced customer engagement and increased sales by 23% through innovative merchandise display design and exceptional service
- Evaluated department continuously to identify areas in need of improvement and implement strategies to maintain performance levels
- Collaborated with department personnel to coordinate multifaceted solutions to emerging problems
Customer Service Associate
Client Logic
Bogalusa, USA
05.2005 - 08.2005
- Managed call volume of over 75 calls per day, with positive attitude and focus on customer satisfaction
- Developed and actualized customer service initiatives to decrease wait times
- Resolved concerns with products or services to help with retention and drive sales
Admissions Representative
St Tammany Parish Hospital
Covington, USA
07.2003 - 04.2005
- Maintained up-to-date information in electronic medical records software for 7 departments
- Supported patients through admissions process by answering questions and assisting with forms
- Obtained updated contact information from all subjects and verified data for accuracy
Senior Lead Operator and Training Manager
The Message Pad
Prescott, USA
01.1998 - 09.1999
- Managed all new employee orientation and training processes while maintaining customer satisfaction by addressing customer needs and resolving concerns
- Answered incoming calls, provided information and transferred calls to appropriate parties
- Served as on-call personnel as needed
Department Manager, Childrens
Books-A-Million
Covington, USA
07.1996 - 05.1997
- Established partnership with merchandising team to plan merchandise placement and overall sales set-up while helping customers locate products and increasing sales by 19%
- Managed inventory and receiving operations to maintain stock levels and meet expected demands
- Helped customers locate products and checked store system for merchandise at other sites, and recommended accessories and complementary purchases to boost revenue
Library Assistant
St. Tammany Parish Library
Mandeville, USA
07.1993 - 09.1995
- Educated patrons on use of reference materials, card catalogs, and automated systems
- Answered patron questions in-person or by phone regarding library services and resources
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk
Education
Master of Science - Library and Information Science
University of Southern Mississippi
Hattiesburg, MS12.2022
Bachelor of Science - Family And Consumer Sciences
Southeastern Louisiana University
Hammond, LA12.2012
Minor - Theatre
Southeastern Louisiana University
Hammond, LA12.2012
Skills
- Customer Service: Listening Skills, Positive attitude, Phone Etiquette
- Administrative Support: Data Entry, Typing 45 WPM, Filing
- Library: Cataloging and Shelving, Circulation processes, Display Creation
- Technical: Advanced Research, Multi-line Phone Proficiency, Problem-solving
Certification
- Archives and Special Collections Graduate Certificate
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementCompany CultureTimeline
Caregiver
Self-Employed
02.2019 - 11.2021
Household Manager
Self-Employed
01.2013 - Current
Student Designer, Costume Shop
Vonnie Borden Theatre
09.2010 - 05.2011
Lingerie Department Head
Stage Stores
10.2007 - 04.2010
Customer Service Associate
Client Logic
05.2005 - 08.2005
Admissions Representative
St Tammany Parish Hospital
07.2003 - 04.2005
Senior Lead Operator and Training Manager
The Message Pad
01.1998 - 09.1999
Department Manager, Childrens
Books-A-Million
07.1996 - 05.1997
Library Assistant
St. Tammany Parish Library
07.1993 - 09.1995
Master of Science - Library and Information Science
University of Southern Mississippi
Bachelor of Science - Family And Consumer Sciences
Southeastern Louisiana University
Minor - Theatre
Southeastern Louisiana University