JENNIFER WOOD
Locust Grove,VA
Summary
My experience in Social Services and Client Services along with my degree in Psychology has allowed me to become adept at resolving complex client issues with compassion and empathy. My work experiences have also allowed me to become very effective at communicating with diverse population while multi-tasking and de-escalating situations whenever necessary.
Overview
13
13
years of professional experience
Work History
Behavior Technician II
Easterseals
Culpeper, VA
02.2026 - Current
- Collaborated with interdisciplinary teams to assess client progress and adjust strategies as needed.
- Implemented and conducted person-centered 1:1 and/or groups sessions, employing positive reinforcement techniques to encourage desired behaviors.
- Monitored client behavior through data collection and analysis, ensuring accurate reporting for ongoing assessments.
- Coordinated with families to provide education on behavior management strategies, strengthening support systems at home.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff, client and peers alike during high-stress situations.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
Residential Youth Care Worker
Rite of Passage
Lignum, VA
06.2025 - Current
- Promote positive relationships among residents through conflict resolution techniques and team-building exercises.
- Encourage clients to relate socially through use of daily routines and activities.
- Provide safety and around the clock supervision for residents.
- Deliver physical, personal and health needs of each youth through individual counseling and behavioral/social/physical and educational skill development.
Family Case Worker
Public Partnership LLC
Locust Grove, VA
06.2023 - 10.2024
- Maintained accurate records of patient progress, appointments, med schedules and incident reports that are in compliance with retention and HIPAA guidelines.
- Fostered a respectful environment that promotes dignity and independence.
- Developed personal care plans in collaboration with family and medical staff.
- Responded immediately to any changes in patient condition/care and intervened immediately if necessary.
Customer Support
Highland Glen Terriers
Rhoadesville, VA
10.2019 - 06.2023
- Managed breeding program, including genetic pairings, heat cycle tracking, vet consults as well as puppy socialization and training.
- Built strong client relationships.
- Interviewed and vetted potential customers to ensure suitability.
Customer Service/Client Retention Specialist
Dazz Cycle Inc.
Apex, NC
03.2015 - 10.2019
- Servicing all aspects of client accounts within CRM.
- Handled high volume incoming and outgoing client communication, guiding them through various services/products available depending on specific needs.
- Proactively identified opportunities for upselling or cross-selling services while making sure they aligned with customer goals.
- Maintained detailed client records and interactions as well paperwork retention so future communication is seamless and streamlined.
Occupational Counselor/Job Coach
The Choice Group
Richmond, VA
03.2014 - 02.2015
- Help individuals with disabilities gain and maintain employment.
- Identify job goals, overcome barriers, and help develop skills that promotes employment success and longevity.
- Provide on the job training, support and advocacy as needed.
- Work with potential employers to customize jobs, ensure accommodations are in place for each individual client.
Residential Assistant Manager
Rappahannock Area CSB
Fredericksburg, VA
02.2013 - 03.2014
- Assesses ID/MH resident's needs. Developing, implementing and/or updating ISP's on a timely basis.
- Residential ID/MH Waiver Billing for billable hours.
- Representative Payee for residential residents.
- Instruction and training in social and living skills.
- Supervises the self-administration and/or administration of medication and prepares and maintains related records.
- Provides training and/or supervision to Direct Care Staff as well as serving as back-up to other residential programs as needed.
- Link residents to appropriate services available and assist them in scheduling and keeping appointments.
- Completes and maintains appropriate resident records as directed by licensure requirements.
Education
Bachelor of Applied Arts - Psychology
University of Central Florida
Orlando, FLSkills
- 32-Hr Medication Aide certification
- CPR/First Aid
- Mindset
- TOVA
- Community Services Coordination
- Conflict resolution
- Individual counseling
- Cross-cultural sensitivity
- Trauma-informed care
- Resource coordination
Timeline
Behavior Technician II
Easterseals
02.2026 - Current
Residential Youth Care Worker
Rite of Passage
06.2025 - Current
Family Case Worker
Public Partnership LLC
06.2023 - 10.2024
Customer Support
Highland Glen Terriers
10.2019 - 06.2023
Customer Service/Client Retention Specialist
Dazz Cycle Inc.
03.2015 - 10.2019
Occupational Counselor/Job Coach
The Choice Group
03.2014 - 02.2015
Residential Assistant Manager
Rappahannock Area CSB
02.2013 - 03.2014
Bachelor of Applied Arts - Psychology
University of Central Florida