Jennifer Wrobleski
Operation Manager
Houston,TX
Summary
Seasoned Operations Manager and talented leader with18 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Operations Manager
School Of Science And Technology Houston
Houston, United States
02.2017 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Helped build and review master service agreements for work eligibility.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reviewed shift reports to understand current numbers and trends.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Partnered with vendors and suppliers to effectively manage and budget.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Promoted positive customer experience through day-to-day supervision and management of educational facility.
- Promoted positive customer experience through day-to-day supervision and management of educational facility.
- Organized operational productions and oversaw department meetings, fundraising events, performances and festivals.
- Developed and implemented high-quality work environment as measured through employee satisfaction and retention.
- Delegated operational daily tasks to employees, streamlining daily progress and efficiency.
- Trained new employees on proper protocols and customer service standards.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Assisted in recruiting, hiring and training of team members.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Eased team transitions and new employee orientation through effective training and development.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's efficiency.
- Drafted invoices for completed work. Manage campus finances
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Teamed with all department (over 20 departments) to create organization's mission and vision statements.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Strategically managed resources, milestones and budgets, savings & expenses.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Collaborated with assistant managers to open and close office, handle large transactions and manage inventory.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Maintained cleanliness and organization of educational workspace, working closely with employees to systemize tasks.
- Developed and launched loss-prevention program, reducing theft & filing insurance claims when needed.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Reduced operational risks while organizing data to forecast performance trends.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Curriculum Specialist
Joyful Noise Christian Preschool
Cypress, TX
05.2012 - 05.2014
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Worked closely with instructors to prepare online materials, content, and tools to facilitate training.
- Designed, implemented and managed successful training programs to meet department and school needs.
- Provided subject matter expertise on all courses, materials and lesson plans.
- Reached out to vendors to evaluate available curriculums and associated materials.
- Collaborated with administrators to determine course objectives.
- Designed course materials and supported implementation.
- Targeted diverse learning modalities in development of new course content and training programs.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Contributed to development of comprehensive employee training courses.
Infant Toddler Director & Lead Teacher
Redd School
Houston, TX
02.2008 - 05.2011
- Developed level-appropriate lessons and activities to support skill-building needs.
- Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
- Conducted educational, behavioral and well-being assessments.
- Built and maintained strong parent and student relationships.
- Provided information on developmental milestones to coach families on incorporating modeled interventions into children's daily routines.
- Performed early intervention services and documented results.
- Observed children to recognize and maintain strong awareness of developmental progress.
- Conducted child health, sensory and behavioral screenings and prepared observation results.
- Used varies software programs to compile, maintain and file all records and documents.
- Provided community resources and education to families to increase knowledge and advocacy skills.
- Prepared children for success in classroom settings through encouragement and exploration of learning activities.
- Assessed exposure to substance abuse, violence and other risk factors.
- Created and managed weekly personal schedule to accommodate visits with families, initial evaluations and reviews.
- Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Cared for children ages 6 weeks to 12 years in nurturing and age-appropriate way.
- Developed lessons and activities to promote children's physical and emotional development.
- Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Consulted with families to discuss activities and behaviors of each child.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
Education
Associate of Arts - Early Education/ Business Management
Texas Southern University
Houston, TX 08.2012 - 05.2014
Skills
Management information systems
Supply Chain Management
Budgeting and forecasting
Project development and life cycle
Risk analysis and management
Cost reduction strategies
Work flow planning
Operations management
Report generation
Risk management
Project planning and development
Staff Management
Cost reduction and containment
Performance Evaluations
Business planning
Employee relations and conflict resolution
Financial Management
Unsurpassed work ethic
Natural leader
Budgeting
Vendor sourcing
Business administration
Business Development
Superb time management skills
Purchasing and procurement
Expense reports
Finance background
Project Management
Logistics Management
Timeline
Operations Manager
School Of Science And Technology Houston
02.2017 - Current
Associate of Arts - Early Education/ Business Management
Texas Southern University
08.2012 - 05.2014
Curriculum Specialist
Joyful Noise Christian Preschool
05.2012 - 05.2014
Infant Toddler Director & Lead Teacher
Redd School
02.2008 - 05.2011