Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Yandall

San Antonio,TX

Summary

Dynamic customer service professional with extensive experience at United Healthcare and CVS/caremark. Proven ability to enhance customer satisfaction through active listening and critical thinking. Skilled in order fulfillment and data entry, consistently resolving issues and fostering loyalty. Recognized for improving user experience and training new team members effectively.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

United Healthcare
San Antonio, TX
12.2020 - 01.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Responded proactively and positively to rapid change.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Server

Dennys Restaurant
San Antonio, TX
08.2009 - 08.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Customer Service Representative

CVS/caremark
San Antonio, TX
03.2015 - 07.2018
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

No Degree - General Studies

Central Texas College
Killeen, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Live chat support
  • Order fulfillment

Timeline

Customer Service Representative

United Healthcare
12.2020 - 01.2025

Customer Service Representative

CVS/caremark
03.2015 - 07.2018

Server

Dennys Restaurant
08.2009 - 08.2020

No Degree - General Studies

Central Texas College