Jennifer Zapata

• Delivered exceptional customer service through effective communication and problem-solving skills.
• Managed policy inquiries, clarifying coverage details and resolving client concerns promptly.
• Paid attention to detail while completing assignments.
• Collaborated with team members to streamline processes, enhancing overall service efficiency.
• Resolved customer inquiries by utilizing insurance knowledge and policy details.

Handled a high volume of customer inquiries via phone, email, and live chat resulting in 95% customer issue resolution within service level agreements.

• Provided accurate and prompt responses to customer inquiries, resulting in improved customer satisfaction and retention.
• Consistently met or exceeded individual performance targets, including call handling time and customer satisfaction metrics.
• Coordinated daily dispatch operations to optimize delivery schedules and enhance service efficiency.
• Maintained accurate records of shipments and deliveries for compliance and reporting.

• Streamlined order processing by coordinating communication between sales and warehouse teams.
• Enhanced customer satisfaction through timely resolution of inquiries and issues.
• Maintained accurate records of inventory levels using internal management systems.
• Trained new staff on company protocols, improving onboarding efficiency and compliance.
• Assisted customers with sales needs such as inventory and shipping questions.