Jennifer Zeck
Crofton,MD
Summary
Dynamic Retail Store Manager with a proven track record at Hops & Vines, LLC, excelling in sales leadership and customer service. Successfully improved store sales through innovative marketing strategies and effective team coaching. Adept at inventory management and fostering a productive environment, driving team performance to exceed business objectives.
Overview
12
12
years of professional experience
Work History
Retail Store Manager
Hops & Vines, LLC
10.2006 - 05.2018
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
Education
High School Diploma -
South River High School
Edgewater, MD06-1995
Skills
- Customer service
- Strong multi-tasking
- Retail operations
- Problem-solving
- Stockroom management
- Decision-making skill
- Friendly and outgoing
- Dependable and reliable
- Coaching and mentoring
- Scheduling
- Sales leadership
- Goal setting
- Detail-oriented
- Upselling and cross selling
- Supplier communication
Languages
English
Full Professional
Timeline
Retail Store Manager
Hops & Vines, LLC
10.2006 - 05.2018
High School Diploma -
South River High School
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