Jennifer Zerega
Mahopac,NY
Summary
Experienced and enthusiastic operations professional with strong analytical, organizational and problem-solving skills. Successful in overall operations in a fast-paced environment, with an in-depth knowledge of sales, operations, production, inventory management, logistics and customer service.
Overview
10
10
years of professional experience
Work History
Senior Operations Manager
Blue Mistral - Fekkai/Bastide
09.2024 - Current
- Manage the end-to-end production process including supply chain timeline, procurement of components, timely delivery of finished goods
- Collaborate cross-functionally with marketing, creative, NPD, regulatory, demand planning, & sourcing for successful product launches
- Manage product development and formulation for existing and new product launches alongside NPD
- Responsible for purchase order issuance, cost management, BOM, sku and pack-out setups, inventory validation and transfers
- Work with finance to manage end-of-month inventory reconciliation – including postings, BOL evaluations, accurate invoicing & resolve any discrepancies/variances
Operations and Logistics Manager
Blue Mistral - Fekkai/Bastide
03.2021 - 08.2024
- Manage all facets of the order fulfillment process including order entry, administration, and shipping for two brands
- Direct inbound and outbound logistics operations, such as transportation, warehouse activities, and logistics quality management
- Work alongside multiple 3PL distribution centers to optimize warehouse and fulfillment operations as well as productivity, accuracy and timeliness
- Communicate freight transportation information to customers or suppliers, using transportation management, automated emails, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services
- Implement specific customer requirements, such as internal reporting or customized transportation metrics, and implementation of routing guides
- Prepare and maintain records and reports of inventories, price lists, shortages, and shipments
- Maintain excellent internal and external communications to ensure timely delivery for retail and corporate accounts resulting in a 90% reduction of monthly chargebacks
- Work with finance to manage monthly inventory reconciliations including resolving any discrepancies/variances
- Manage production process including supply chain timeline, procurement of components and timely delivery of finished goods.
Operations Manager, Salons
Fekkai
09.2014 - 03.2021
- Managed all inventory processes inclusive of monthly inventory reconciliation for 7 salon locations
- Worked to maintain inventory levels and reduce overall loss in the retail aspect of the business
- Mentored, coached and trained all new reception team members
- Boosted company efficiency through implementation of streamlined reporting processes
- Created and maintained schedules for eight departments
- Responsible for all payroll processes
- Oversaw the launch, training and implementation of new salon software
- Direct liaison and consultant to both the IT and accounting departments
- Responsible for all financial reporting to the accounting department
- Estimate costs associated with operations, including repairs or preventive maintenance
- Monitor and maintain records of daily facility operations
- Directly oversee the salon's Operations Supervisor and maintenance team.
Education
BACHELOR OF SCIENCE - Communications
College of Staten Island of The City University of New York
Staten Island, NY02.2002
Skills
- Operations Management
- Organizational Skills
- Efficient Execution
- Problem Solving Abilities
- Time Management
- NetSuite Proficient
- 3PL/Inventory Management
- Supply Chain Management
- Detail Oriented
- Production Planning
Timeline
Senior Operations Manager
Blue Mistral - Fekkai/Bastide
09.2024 - Current
Operations and Logistics Manager
Blue Mistral - Fekkai/Bastide
03.2021 - 08.2024
Operations Manager, Salons
Fekkai
09.2014 - 03.2021
BACHELOR OF SCIENCE - Communications
College of Staten Island of The City University of New York
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