Summary
Overview
Work History
Education
Skills
Timeline
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JENNIFER ZGRZEPSKI

JENNIFER ZGRZEPSKI

PHILADELPHIA,PA

Summary

Waitress with 5 years of experience enhancing customer satisfaction and operational flow in a dynamic restaurant environment. Proficient in POS systems, time management, and upselling, while fostering a cooperative work atmosphere to train new staff and optimize service efficiency. Committed to delivering exceptional service and ensuring a welcoming dining experience through attentive and friendly interactions.

Professional caregiver with solid experience providing compassionate and efficient in-home support. Skilled in medication management, personal care, and patient mobility, ensuring optimal comfort and safety. Strong collaborator, adaptable to changing needs, and consistently reliable in delivering high-quality care.

Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Home Health Aide

Patient Bliss
03.2025 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.

Customer Service Representative

Wawa
11.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.

Waitress

Nifty Fifty's
01.2019 - 07.2024
  • Efficiently manage orders and transactions, enhancing customer satisfaction and operational flow.
  • Deliver exceptional customer service, ensuring a welcoming environment, and fostering repeat patronage through attentive and friendly interactions.
  • Coordinate with kitchen staff to ensure timely and accurate delivery of orders, enhancing team efficiency and customer satisfaction.
  • Streamline order processes to reduce wait times, contributing to improved table turnover rates and enhanced dining experience.
  • Assist in training new staff, sharing best practices, and fostering a cooperative work environment that promotes team success.
  • Maintain accurate cash handling and billing processes, ensuring precise financial transactions and minimizing discrepancies.
  • Collaborate with team to optimize seating arrangements, enhancing service efficiency and customer satisfaction.

Cashier

Tiffanys Diner
08.2017 - 09.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Server

Tiffany’s Diner
05.2015 - 08.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma - undefined

St Hubert highschool for girls
Philadelphia, PA
06.2015

Skills

  • Serving Experience (Experienced)
  • Food Handling (Experienced)
  • Organizational Skills (Experienced)
  • POS (Experienced)
  • Restaurant Experience (Experienced)
  • Food Service (Experienced)
  • Upselling (Experienced)
  • Microsoft Word (Experienced)
  • Sales (Experienced)
  • Negotiation (Experienced)
  • Time management (Experienced)
  • Feeding assistance
  • Personal hygiene assistance
  • Meal preparation
  • Patient care
  • Compassionate client care
  • Dementia support
  • Elder care

Timeline

Home Health Aide

Patient Bliss
03.2025 - Current

Customer Service Representative

Wawa
11.2024 - 12.2024

Waitress

Nifty Fifty's
01.2019 - 07.2024

Cashier

Tiffanys Diner
08.2017 - 09.2018

Server

Tiffany’s Diner
05.2015 - 08.2018

High School Diploma - undefined

St Hubert highschool for girls

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JENNIFER ZGRZEPSKI