Jennifer Zimmerman
Holbrook,NY
Summary
Dedicated customer service professional with expertise in conflict resolution, team collaboration, and developing strong customer relationships. Committed to enhancing customer experiences and driving repeat business.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Driveline Retail
Holbrook, New York
11.2022 - Current
- Provided support during promotions and special events to enhance customer experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Office Manager
Aboulafia & June CPAs
Smithtown, New York
09.2016 - 09.2021
- Managed scheduling and logistics for meetings and company events.
- Oversaw inventory management and ordered supplies as needed.
- Provided administrative support to executives, including document preparation and filing.
- Maintained records and documents in compliance with company standards.
- Facilitated vendor relationships to ensure timely service delivery and support.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
RGM
Yum Brands Inc
Farmingville, New York
06.2012 - 06.2016
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
Education
Associate of Science - Business
Suffolk County Community College
Selden, NY06-2004
Skills
- Customer relationship management
- Conflict resolution
- Order processing
- Product knowledge
- Feedback collection
- Team collaboration
- Event coordination
- Time management
- Data entry accuracy
Timeline
Customer Service Representative
Driveline Retail
11.2022 - Current
Office Manager
Aboulafia & June CPAs
09.2016 - 09.2021
RGM
Yum Brands Inc
06.2012 - 06.2016
Associate of Science - Business
Suffolk County Community College