Jennifer Zuniga
Port Huron,MI
Summary
Ambitious student, adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Careful and meticulous with dedication to accuracy. Work history provided extensive experience in customer service, document preparation and review, also safe and effective data input/management. Skills at digitizing documents, copywriting, organizing and analyzing data for optimized productivity.
Overview
9
9
years of professional experience
Work History
Settlement Agent/Escrow Officer
Huron Title Company
Port Huron, MI
01.2020 - Current
- Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.
- Collaborated with internal banking and accounting teams to maintain escrow accounts and records and approved funds disbursements.
- Followed protocol for intake and accounting of large sums of cash for numerous transactions.
- Drafted various court documents, invoices and enclosures at attorneys' request.
- Organized client calendars, prepared mailings and handled high call volumes.
Front of House Manager
Powers Diner
Port Huron, MI
06.2016 - 05.2020
- Facilitated team meetings to discuss issues, service standards, and team collaboration.
- Mentored and coached service team on effective techniques to enhance customer experiences.
- Developed goals and plans to prioritize, organize and accomplish daily service tasks.
- Assigned work tasks and activities, prepared employees work schedules and managed staffing.
- Assisted with local marketing and advertising activities to drive new business development and revenue growth.
- Interviewed, hired and trained new employees.
- Handled complaints, settled disputes and resolved customer conflicts.
Data Entry Clerk
Sovereign Estates
Southfield, MI
11.2015 - 02.2017
- Reviewed and updated account information in company computer system.
- Maintained records by creating monthly reports.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Answered incoming phone calls, answering questions, set up appointments, and directed callers to appropriate departments and personnel.
- Transferred given information into databases to maintain consistent, accurate client records and project details.
- Managed and updated company website page.
Point of Sale Associate
Kohl's
Fort Gratiot , MI
10.2014 - 02.2015
- Processed efficient and accurate cash, debit, and credit card payments using Point-of-Sale system.
- Helped customers find specific products, answered questions and offered product advice.
- Processed customer payments quickly and returned exact change and receipts.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Learned roles of other departments to provide coverage and keep store operational.
- Resolved issues regarding customer complaints.
Education
High School Diploma -
Port Huron High School
Port Huron, MI06.2013
Still Attending -
Saint Clair Community College
Port Huron, MISkills
- Web design and maintenance
- Creative writing
- Work ethic
- Active listening
- Reading comprehension skills
- Strategic planning and problem solving
- Document preparation and review
- Accurate data entry
Additional Information
NTA certified and experienced in online and in person tutoring.
Experienced in: Website maintenance, dealing with in-person and online transactions, email marketing, legal document preparation and review, and accurate data entry.
References
SHAWN REED - 313-232-4821 - detroitbattlecat@yahoo.com
Occupation: Real Estate Developer / Former Real estate agent at Sovereign Estates
Relationship: Former employer and an extensive mentor. Known for over 5 years now
JOHN LINGOS - 734-363-3250
Occupation: Former owner of Powers Diner
Relationship: Former employer of almost 5 years.
JAMES SPADAFORE - 810-990-5139
Occupation: City Official/ Saint Clair County Police Lieutenant.
Relationship: Personal relationship of many years
MIKE HINKLEY - 810-824-3932 - Lieracyandbeyond@gmail.com
Occupation: Founder of Literacy and Beyond Adult Education Center.
Relationship: Tutoring/teaching mentor
Timeline
Settlement Agent/Escrow Officer
Huron Title Company
01.2020 - Current
Front of House Manager
Powers Diner
06.2016 - 05.2020
Data Entry Clerk
Sovereign Estates
11.2015 - 02.2017
Point of Sale Associate
Kohl's
10.2014 - 02.2015
High School Diploma -
Port Huron High School
Still Attending -
Saint Clair Community College
Similar Profiles
Al Wolfe, Jr.Al Wolfe, Jr.
Title Examiner/Abstractor at Title First Agency / Stewart Title CompanyTitle Examiner/Abstractor at Title First Agency / Stewart Title Company
Michelle ColeMichelle Cole
Title Closer at Vanquish Land Title, LLC, National Title CompanyTitle Closer at Vanquish Land Title, LLC, National Title Company
Debra BruceDebra Bruce
Certified Senior Escrow Officer at Fidelity National Title Company/Chicago Title Co.Certified Senior Escrow Officer at Fidelity National Title Company/Chicago Title Co.
Sarah CarrollSarah Carroll
Daycare Teacher at YMCA of the Blue Water AreaDaycare Teacher at YMCA of the Blue Water Area
Michael DuckworthMichael Duckworth
Customs Operations Specialist at DHL Global ForwardingCustoms Operations Specialist at DHL Global Forwarding